Center Case Manager - Be The Reason Someone Gets a 2nd Chance

Mental Health Kokua•Honolulu, HI

12d•Onsite

About The Position

Mental Health Kokua is seeking a Center Case Manager to work at Pūnāwai Rest Stop in Honolulu. The role supports adults experiencing homelessness and behavioral health challenges in a walk-in community environment. The case manager builds respectful, trusting relationships with guests and helps them navigate challenges, access community resources, and take practical steps toward stability and recovery. The position involves completing assessments and developing person-centered goals, providing crisis support and de-escalation, coordinating care with nurses, other case managers, and community partners, and advocating for guests. It also includes assisting with applications and maintaining accurate documentation. The schedule is Monday through Friday, except holidays, from 7:00 a.m. to 3:30 p.m., for 40 hours per week, with assigned schedules that may include rotating on-site coverage.

Requirements

High school diploma or equivalent required.
Compassionate, dependable, and resourceful, with comfort working with people from all walks of life.
Strong communication skills and the ability to build trust while maintaining professional boundaries.
Organized and adaptable, with the ability to work in a fast-paced, walk-in community environment.
Comfort supporting adults experiencing homelessness and behavioral health challenges.
Ability to meet background and drug/alcohol screening requirements.
Ability to obtain necessary CPR/First Aid certifications and TB clearance.
Ability to lift up to 25 lbs.
Ability to work assigned schedules, including rotating on-site coverage.

Nice To Haves

Bachelor's degree in psychology, social work, human services, or a related field preferred; may be required under certain program contracts.

Responsibilities

Engage with guests, listen without judgment, and build relationships grounded in dignity and respect.
Help individuals access housing, healthcare, benefits, behavioral health services, and community resources.
Complete assessments and develop practical, person-centered goals.
Provide crisis support, de-escalation, and compassionate guidance during challenging situations.
Collaborate with nurses, fellow case managers, and community partners to coordinate care.
Advocate for guests and assist with applications.
Maintain accurate documentation and help ensure guests do not fall through the cracks.