Full-Time Center Associate

The UPS Store • Ypsilanti, MI

2d

About The Position

The Center Associate delivers customer service to retail customers by receiving and processing courier-shipment packages and operating copiers, fax machines, binding equipment, laminating machines, and point-of-sale devices. The Associate advises customers on products, services, and best-value options, provides accurate information, and follows industry best practices. The ideal candidate has retail sales experience, strong computer and internet skills, a high school diploma or GED, a friendly and helpful demeanor, and a professional appearance. The role requires a fast learner who makes an effort to learn all aspects of the business quickly.

Pay ranges from $16 to $17 per hour. Benefits include paid time off, employee discounts, flexible scheduling, and provided uniforms. The employer is an equal opportunity employer and prohibits discrimination and harassment on the bases listed in the posting.

Requirements

• High school diploma or GED required.
• Strong customer service skills and abilities.
• Positive attitude and excellent work ethic.
• Strong computer skills, including Microsoft Office and Adobe Suites.
• Outstanding phone skills.
• Strong verbal and written communication skills, including spelling and math.
• Strong attention to detail.
• Prompt, reliable, and responsible.
• Able to lift 40+ pounds.

Nice To Haves

• Previous retail sales experience.
• Strong computer and internet skills.
• Friendly and genuinely helpful demeanor.
• Professional appearance.
• Fast learner who makes an effort to learn all aspects of the business quickly.

Responsibilities

• Deliver outstanding customer service to walk-in customers and telephone inquiries.
• Demonstrate the Core Values and help teach them to new associates.
• Practice good listening skills with customers, team members, and leadership.
• Take ownership of customers' shipping needs and offer viable solutions.
• Learn product and service offerings, alternative solutions, and industry trends.
• Operate equipment, software, and devices expertly and be willing to teach others.
• Maintain a clean, organized, and safe working environment.
• Perform other duties as assigned.

Benefits

• Paid time off
• Employee discounts
• Flexible scheduling
• Uniforms provided

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED