Center Assistant

Stars Behavioral Health Group • Lancaster, CA

2d • Onsite

About The Position

The Center Assistant performs a wide variety of administrative and clerical tasks for Star View Teammates – High Fidelity Wraparound in Lancaster, California. The role includes entering client information, handling busy phone lines, greeting and assisting guests, assisting the physician with clients, and supporting intake functions. Handling extensive personal and confidential client information is an essential function of the position.

A major focus is tracking and coordinating with psychiatrists to ensure psychiatry paperwork is accurate for EMR and DMH purposes. The Center Assistant collaborates closely with the Psychiatry Services Coordinator. Other duties include managing mail, posting information, arranging food for meetings and in-services, managing meeting rooms, keeping the lobby presentable, maintaining phone extension lists, coordinating visiting workmen, keeping fax and copy machines in good repair, and forwarding important information via intercompany mail. The role also provides backup for Receptionist, Medical Records staff, and Center Coordinators as needed, including researching data errors and determining MediCal eligibility, and coordinates with the I.T. department regarding fax and copy machines.

The program provides High Fidelity Wraparound services, including comprehensive behavioral and social support and crisis response through a team-based approach. It serves children, youth, and families affected by trauma, mental illness, neglect, or substance abuse. Services include trauma-informed care, mental health treatment, behavioral interventions, parental skill enhancement, family support, skill development, advocacy, community resources, and support for resilience, recovery, and reintegration. The average length of stay is 18 months, based on need.

Requirements

• Associate's degree or business school certificate in office functions, or at least five years of applicable experience.
• One year of office management experience or equivalent.
• Valid California Driver's License.

Nice To Haves

• Bilingual Spanish language skills.

Responsibilities

• Enter client information and handle extensive personal and confidential client information.
• Handle busy phone lines, greet and assist guests, assist the physician with clients, and support intake functions.
• Track and coordinate with psychiatrists to ensure psychiatry paperwork is accurate for EMR and DMH purposes.
• Collaborate with the Psychiatry Services Coordinator.
• Perform general office functions, including handling mail, posting information, arranging food for meetings or in-services, and managing meeting rooms.
• Keep the lobby presentable and maintain correct phone extension lists.
• Manage visiting workmen and keep fax and copy machines in good repair.
• Forward important information via intercompany mail.
• Provide backup for Receptionist, Medical Records staff, and Center Coordinators as needed.
• Research data errors and determine MediCal eligibility as needed.
• Coordinate with the I.T. department in the management of fax and copy machines.

Benefits

• Employer-paid medical, dental, and vision coverage.
• Additional voluntary benefits.
• Vacation and holiday pay.
• On-the-job training and access to paid CEU opportunities.
• Career development programs.
• Supervision for BBS hours for AMFT, ACSW, and APCC professionals, where applicable.
• Employee recognition and rewards.

What This Job Offers

• Job Type: Full-time
• Education Level: Associate degree