Cemetery Sales/Service Representative

City of Lubbock • Lubbock, TX

1d

About The Position

The Cemetery Sales/Service Representative schedules funerals and cemetery-ground services, performs cemetery sales and service activities, maintains records, and documents transactions for the City of Lubbock Cemetery. The representative provides information to customers and other businesses, discusses lot locations and cemetery policies with prospective buyers, and arranges lot sales. The role also supports funeral directors, coordinates services with cemetery maintenance and operations, handles customer complaints, and contributes to advertising, promotional programs, and public relations.

Requirements

• High school diploma or equivalent, plus one to three years of responsible experience in cemetery sales and operations, or a combination of relevant education and experience that provides the required knowledge and abilities.
• Valid current driver's license.
• Knowledge of accounting and recordkeeping procedures, sales and marketing, general management procedures, and cemetery operations.
• Ability to establish and maintain effective working relationships with the public, city officials, other city departments, funeral directors, and monument companies.
• Ability to communicate effectively with others.
• Ability to review contract documents.

Responsibilities

• Schedule services performed on cemetery grounds.
• Generate and participate in cemetery sales and service.
• Discuss lot locations with prospective buyers, advise them about cemetery policies and property costs, and arrange lot sales.
• Assist funeral directors with funeral arrangements and ensure interments and disinterments are legal and in order.
• Coordinate funeral services with maintenance and operations.
• Design advertising, promotional programs, and public relations.
• Address customer complaints and attempt to resolve them to ensure customer satisfaction.
• Maintain records and prepare reports.
• Perform related duties as directed.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED