Cellular & Telecom Administrator

thyssenkrupp Materials•Southfield, MI

13d

About The Position

The Cellular & Telecom Administrator is responsible for administrative management of wireline and wireless telecommunications services across the company’s carriers and Regional Business Units. The role coordinates new service orders, cancellations, transfers, and inventory management for circuits, toll-free and DID numbers, and cellular devices, aligning services and devices with users and locations. The position manages telecom expense management activities, including reviewing carrier invoices, identifying billing discrepancies, following up on disputes and credits, and periodically evaluating service plans, rates, and costs. It also coordinates with IT Procurement, IT Asset Management, IT Controlling, carriers, and business stakeholders, and reports established KPIs to IT and Organizational Unit Business Management.

Requirements

University degree in Business Administration or another relevant field.
At least 3 years of experience in IT Network Infrastructure departments or a Telecom Expense Management (TEM) department.
Excellent knowledge of the MS Office Suite.
Demonstrated experience in telecom expense management.
Familiarity and experience with major carrier invoice and dispute systems.

Nice To Haves

Previous experience with large-scale circuit audits.

Responsibilities

Order, replace, and refresh cellular accounts and devices, coordinating related procurement and asset-tracking activities.
Interface with wireless carriers regarding service reporting.
Manage cellular service and device information in coordination with IT Procurement, IT Asset Management, and IT Controlling.
Order, cancel, and manage inventory for network circuits and services, including POTS, DID, port, and access services.
Manage circuit inventory and site-level billing in the Quickbase billing and asset management database.
Open and manage carrier tickets and communicate with business stakeholders.
Monitor incident tickets for outages through resolution.
Review monthly carrier invoices, identify billing issues, and follow up with carriers to resolve them.
Coordinate processing of credits and refunds with IT Controlling.
Periodically review telecommunications plans, rates, and overall service costs.
Work with IT Procurement on carrier negotiations to obtain cost-effective services aligned with market standards.
Provide periodic KPI reporting to IT and Organizational Unit Business Management.