CE Systems Specialist

Kentucky Housing Corporation•Frankfort, KY

About The Position

The CE System Specialist supports the implementation, daily operations, and continuous improvement of the Coordinated Entry System (CES) for the Kentucky Balance of State Continuum of Care (KY BoS CoC). Under the direction of the CES Team Supervisor, the specialist helps administer CES processes, supports and trains community partners, and promotes compliance with CES policies and federal guidance. The role operates the KY BoS CES Hotline and triages callers experiencing homelessness in accordance with CES policies and processes. The specialist enters applicable data into KYHMIS, including for the KY BoS CoC DV Inclusion process, verifies homelessness, and facilitates regular CES Local Prioritization Community calls with partner agencies. The position helps maintain a consistent, transparent, and client-centered approach to connecting people experiencing homelessness with housing resources by building collaborative relationships with CES access points, housing providers, victim service providers, and other stakeholders. The specialist may also work with other HCA Homeless Programs Teams as directed by the CES Team Supervisor or Assistant Director.

Requirements

Associate degree in public administration, social services, or a related field; a minimum of two years of related experience may substitute for the degree.
More than three years of experience in a responsible project management position in a professional office environment or in a position requiring knowledge of homeless programs and affordable housing programs.
Experience with coordinated entry system development, implementation, and/or direct service provision in the homeless service sector.
Knowledge of federal housing programs, laws, and regulations.
Knowledge of grant programs and compliance monitoring.
Knowledge of Microsoft Word, Excel, and other MS Office Suite products; word processing and spreadsheet applications.
Knowledge of basic grammar, business writing, and basic mathematical principles.
Skill in collecting, analyzing, and evaluating data; analyzing problems and reaching solutions; developing, implementing, and coordinating policies and procedures; and assigning, managing, and coordinating staff activities.
Ability to plan and organize work activities, prepare reports, and present ideas effectively.
Ability to handle sensitive and confidential information.
Ability to travel extensively throughout the state, which may include overnight stays.
Ability to develop work plans and implement projects independently and work in an unsupervised environment.
Ability to work effectively with diverse internal and external contacts and cross-departmental teams; collaborate as part of a team and individually to gain consensus; multitask; and deal effectively with conflict and high-pressure situations.
Strong analytical and problem-solving skills, attention to detail, and the ability to make sound, reasonable decisions and recommendations while meeting regular tight deadlines.
Demonstrated communication, customer service, ethics and values, organizational and priority-setting, and initiative competencies.

Responsibilities

Operate the KY BoS CES Hotline, triage incoming calls, and ensure timely and appropriate access to the KY BoS CoC CES.
Conduct initial screening and enter data in KYHMIS, including DV Inclusion processes, and verify homelessness status according to CES documentation standards.
Maintain and monitor CES participant records to support accurate prioritization and service connections.
Facilitate and coordinate regular CES Local Prioritization Community calls with regional partners to review active cases and promote timely housing placements.
Provide technical assistance and support to community partners on CES policies, KYHMIS data entry, and prioritization standards.
Support CES case conferencing strategies by tracking and reporting participant progress and system barriers.
Assist with training CES partners on tools such as triage and sub-assessment and on adherence to CES workflows, as needed.
Maintain collaborative relationships with CES access points, housing providers, victim service providers, and other stakeholders to support equitable system coordination.
Stay informed about HUD and KY BoS CoC Coordinated Entry guidance and contribute to implementing policy and practice updates.
Assist with Continuum of Care and ESG Planning activities, including CoC and ESG applications as directed by the Assistant Director of Homeless Programs.
Assist with the annual Housing Inventory Count and Point-in-Time Count.
Maintain current knowledge of program regulations and requirements and coordinate interpretation of regulations and standards of practice with HCA staff to support consistent program administration.
Assist with other special projects as assigned.