CCBHC Case Manager ACT II Latino Team 1C $2,500 retention bonus

The Providence Center•Providence, RI
•Onsite

About The Position

The CCBHC Case Manager ACT II Latino Team supports clients in reducing psychiatric and substance use disorder symptoms, managing stressors, and achieving the highest possible level of independence and community functioning. The role delivers person-centered, recovery-oriented case management as part of a multidisciplinary team, with in-person and community-based support aligned with program standards. The case manager assesses client needs, develops individualized care plans, connects clients with community resources, and monitors progress. The position also includes crisis intervention, collaboration with the client care team and partner agencies, documentation, and compliance with applicable standards and regulations. This position is eligible for a $2,500 retention bonus.

Requirements

  • Associate’s degree required.
  • Human Services or a related field of study.
  • Bilingual Spanish proficiency required; the language assessment must be passed no later than 30 days after starting the role.
  • Valid driver’s license, vehicle registration, current inspection sticker, and insured automobile.
  • Strong knowledge of community resources and systems, including housing, education, employment, and healthcare.

Nice To Haves

  • Bachelor’s degree preferred.
  • Experience in the Human Services field preferred.

Responsibilities

  • Coordinate and deliver person-centered, recovery-oriented case management as part of a multidisciplinary team.
  • Provide services to an assigned caseload and other clients in need at Center programs, meeting program standards for service intensity and in-person contacts in office and community settings.
  • Conduct comprehensive assessments of client needs related to housing, education, employment, financial stability, healthcare, and community resources.
  • Develop, present, and implement individualized care plans in collaboration with the care team, clients, and families as appropriate.
  • Connect clients to community resources, including social services, transportation, and financial assistance programs.
  • Monitor and follow up with clients to ensure needs are met and progress is achieved.
  • Coordinate case management services with clients’ mental health treatment plans in collaboration with the care team.
  • Identify, assess, and respond to clinical emergencies and crisis situations, including suicide risk and danger to others.
  • Provide crisis intervention and risk management, escalating to Qualified Mental Health Professionals or Emergency Services when indicated.
  • Act as a liaison between clients and community agencies, advocate for client needs, and facilitate access to services.
  • Educate and guide clients and families on navigating healthcare, education, and social-service systems.
  • Prepare reports and documentation for grants, audits, and program evaluation.
  • Attend team meetings and case reviews to share updates and address client challenges collaboratively.
  • Conduct home visits, school meetings, and community outreach in clients’ natural environments.
  • Support clients’ daily activities and life skills through modeling and education, including medication management and budgeting as appropriate.
  • Maintain accurate, detailed, and timely records of client interactions and services, including required clinical documentation.
  • Comply with agency policies, ethical standards, and regulatory requirements.
  • Safely transport clients to appointments and activities as needed.
  • Foster cooperative relationships with staff, clients, and community partners.
  • Attend trainings and case presentations; serve on committees and participate in agency initiatives as assigned.
  • Perform other duties as assigned to support client goals and program needs.

Benefits

  • $2,500 retention bonus
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