CCB Card Transactions Sr. Product Associate

JPMorganChase•Wilmington, NC

About The Position

As a Senior Product Associate in Card Transactions, you will help shape authorization and transaction-processing platforms through product thinking, analytics, customer insight, and strategic planning. Working with Product Managers, Technology teams, and senior stakeholders, you will define success metrics, measure product outcomes, identify improvement opportunities, and support delivery of business and modernization objectives. The role involves translating complex data into actionable insights, influencing roadmap decisions, and helping teams understand the value their products deliver to customers and the business. You will contribute to initiatives involving platform modernization, resiliency, delivery excellence, regulatory readiness, and customer enablement across the Card Transactions organization. The role requires working across stakeholder groups, analyzing data, developing business recommendations, and supporting product strategy throughout the product lifecycle. The Card Transactions mission emphasizes modern, resilient, and adaptable platforms that enable customer growth, payment innovation, and operational excellence.

Requirements

3+ years of experience in Product Management, Product Strategy, Business Analysis, Program Management, or a related discipline.
Proficient knowledge of the product development lifecycle and Agile delivery practices.
Experience supporting product discovery, requirements gathering, and roadmap development.
Strong analytical and problem-solving skills, with the ability to translate data into actionable recommendations.
Experience developing reports, dashboards, presentations, or business insights for stakeholders.
Strong written and verbal communication skills, with the ability to influence cross-functional partners.
Developing knowledge of data analytics, product metrics, and outcome measurement.

Nice To Haves

Experience working in payments, card processing, transaction processing, or financial services.
Experience using Jira, Jira Align, Tableau, LLM, GitHub Copilot, Claude, Excel, or similar tools.
Familiarity with product adoption measurement, OKRs, KPI development, and value realization frameworks.
Experience supporting platform modernization, technology transformation, or enterprise-scale product initiatives.
Ability to communicate effectively with technical and non-technical stakeholders, including senior leadership.

Responsibilities

Partner with Product Managers and Technology Leads to identify opportunities that improve customer outcomes, operational efficiency, and platform capabilities.
Support product discovery through data analysis, stakeholder engagement, customer feedback, and market research.
Define, measure, and monitor product success metrics, adoption indicators, and business outcomes.
Develop insights and recommendations to inform roadmap prioritization, investment decisions, and strategic planning.
Analyze product performance, delivery metrics, and operational trends to identify risks, opportunities, and areas for optimization.
Support quarterly planning, roadmap management, dependency tracking, and product governance activities.
Create executive-ready presentations, dashboards, scorecards, and product communications that translate complex information into clear recommendations.
Document business requirements, epics, features, and user stories to support product development and delivery.
Collaborate with Product, Technology, Architecture, Operations, and partner teams to drive alignment and execution.
Help establish repeatable processes that improve transparency, delivery predictability, and product adoption.