Catering Specialist

Fogo de Chão • Raleigh, NC

2d

About The Position

The Catering Specialist coordinates catering orders, including pickups and deliveries, and supports a positive Guest experience for catering events. The role conveys the organization’s gratitude to catering Guests and shares the festive, hospitable spirit of Southern Brazilian traditions. The Catering Specialist works with Guests to plan orders, coordinates with restaurant team members, executes orders accurately, and helps grow awareness of the catering brand.

Requirements

• Pleasant in dealing with Guests and team members, with the ability to perform in demanding situations.
• Physically capable of performing basic duties.
• Able to endure prolonged walking and standing.
• At least 2 years of experience in a Restaurant/Retail/Hospitality Customer Service position.
• Knowledgeable about Fogo’s menu and mission.
• Able to frequently lift and/or move up to 30 pounds.
• Physically able to drive a vehicle.
• Valid driver’s license and current auto insurance.
• Able to use a personal vehicle for deliveries and offsite events.

Responsibilities

• Guide Guests through catering menu options, offerings, and pricing, and assist with menu and order planning.
• Identify and facilitate special delivery requests.
• Coordinate order details with the restaurant team and schedule catering pickups and deliveries.
• Confirm order details with Guests before the event, including menu, pickup or delivery time and type, packaging, special requests, and delivery instructions.
• Execute catering orders and deliveries with organization and accuracy.
• Provide a hospitable experience throughout the catering and delivery process.
• Train the Assistant Catering Specialist on Fogo service standards.
• Respond to and resolve Guest concerns and questions clearly and directly.
• Anticipate and prevent potential service or product breakdowns.
• Immediately escalate Guest and team questions, concerns, and issues to management.
• Maintain knowledge of catering menu items, contents, and preparation methods.
• Follow up on catering inquiries and leads to secure future business.
• Stay informed about company marketing and promotional activities.
• Coordinate and attend local events as requested.
• Attend business and networking events as requested to grow catering brand awareness.
• Watch for objects, conditions, or substances that could cause injury to Guests or team members.
• Follow Fogo safety rules and guidelines.
• Perform other reasonable tasks assigned by management.

Benefits

• Medical, dental, and vision insurance for eligible full-time hourly Team Members, beginning the first of the month after 60 days of employment.
• Company-paid life insurance and short-term disability where allowed.
• Voluntary benefits including critical illness, hospital indemnity, accident coverage, permanent life, and pet insurance.
• For part-time Team Members: a Minimum Essential Coverage (MEC) health plan, dental, vision, short-term disability, and life insurance, with coverage available as early as the first of the month after hire.
• For part-time Team Members: voluntary benefits including pet insurance, legal, and ID protection.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed