Catering Specialist

Fogo de Chão • Durham, NC

9d

About The Position

The Catering Specialist coordinates catering, including pickup and delivery orders, and facilitates activities that enhance the guest experience at catering events. The role conveys the organization’s gratitude to catering guests and helps preserve and share the festive, hospitable, and gracious spirit of Southern Brazilian traditions.

The position involves advising guests on catering menus, offerings, and pricing; planning and coordinating orders with guests and restaurant teams; scheduling and executing pickups and deliveries; and confirming order details before events. The Catering Specialist provides hospitable service throughout the catering process, trains the Assistant Catering Specialist on service standards, responds to guest concerns, and helps prevent service or product problems. The role also follows up on leads, supports marketing and promotional activities, attends local and networking events as requested, and follows safety guidelines.

The position has a fixed rate of $7.25 and is eligible to receive tips. Medical, dental, and vision insurance are available to full-time hourly team members beginning the first of the month after 60 days of employment. Company-paid life insurance and short-term disability are provided where allowed. Voluntary benefits are also offered. Part-time team members have access to a Minimum Essential Coverage health plan, dental, vision, short-term disability, life insurance, and certain voluntary benefits, with coverage potentially beginning the first of the month after hire.

Requirements

• Two years of experience in a restaurant, retail, or hospitality customer service position.
• Pleasant demeanor when dealing with guests and team members, with the ability to perform in demanding situations.
• Physical capability to perform basic duties and endure prolonged walking and standing.
• Ability to frequently lift and/or move up to 30 pounds.
• Ability to physically drive a vehicle.
• Valid driver’s license and current auto insurance.
• Ability to use a personal vehicle for deliveries and offsite events.
• Knowledge of Fogo’s menu and mission.

Responsibilities

• Guide guests through catering menus, offerings, and pricing, and assist with menu and order planning.
• Identify and facilitate special delivery requests.
• Coordinate order details with the restaurant team.
• Lead service and schedule catering pickups and deliveries.
• Confirm catering order details with guests before the event, including menu, pickup or delivery time, delivery type, packaging needs, special requests, and delivery instructions.
• Execute catering orders and deliveries with organization and accuracy.
• Provide a hospitable experience throughout the catering and delivery process.
• Train the Assistant Catering Specialist on Fogo service standards.
• Respond to and resolve guest concerns and questions directly and concisely.
• Anticipate and prevent potential service or product breakdowns.
• Escalate guest and team questions, concerns, and issues to management immediately.
• Maintain knowledge of catering menu items, their contents, and preparation methods.
• Follow up on catering inquiries and leads to secure future business.
• Stay informed about company marketing and promotional activities.
• Coordinate and attend local events as requested.
• Attend business and networking events as requested to grow catering brand awareness.
• Watch for objects, conditions, or substances that might cause injury to guests or team members.
• Adhere to Fogo safety rules and guidelines.
• Perform reasonable tasks assigned by management.

Benefits

• Medical, dental, and vision insurance for full-time hourly team members, available the first of the month following 60 days of employment.
• Company-paid life insurance and short-term disability where allowed.
• Voluntary benefits including critical illness, hospital indemnity, accident coverage, permanent life, and pet insurance.
• Part-time team members are offered a Minimum Essential Coverage health plan, dental, vision, short-term disability, and life insurance; coverage may begin the first of the month following hire.
• Part-time voluntary benefits include pet insurance, legal assistance, and ID protection.
• Eligible to receive tips.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed