Catering specialist

Fogo de Chão • West Covina, CA

1d

About The Position

The Catering Specialist coordinates catering operations, including pickup and delivery orders, and facilitates activities that enhance the Guest experience at catering events. The role expresses gratitude to catering Guests and preserves and shares the festive, hospitable, and gracious spirit of Southern Brazilian traditions. The Specialist guides Guests through menu choices and order planning, coordinates order details and service with the restaurant team, and ensures orders and deliveries are executed accurately and hospitably. The position also supports catering business development, local events, and brand awareness, while following company service and safety standards.

Requirements

• At least 2 years of experience in a restaurant, retail, or hospitality customer service position.
• Be pleasant when dealing with Guests and team members and able to perform in demanding situations.
• Be physically capable of performing basic duties and able to endure prolonged walking and standing.
• Be able to frequently lift and/or move up to 30 pounds.
• Be physically able to drive a vehicle.
• Have a valid driver's license and current auto insurance.
• Be able to use a personal vehicle for deliveries and offsite events.
• Be knowledgeable about Fogo's menu and mission.

Responsibilities

• Guide Guests through the catering menu, offerings, and pricing; assist with menu and order planning; and identify and facilitate delivery requests.
• Coordinate order details with the restaurant team, lead service, and schedule catering pickups and deliveries.
• Confirm catering order details with Guests before the event, including the menu, pickup or delivery time and type, packaging needs, special requests, and delivery instructions.
• Execute catering orders and deliveries with a high standard of organization and accuracy.
• Provide a hospitable experience throughout the catering and delivery process.
• Train the Assistant Catering Specialist on Fogo service standards.
• Respond to and resolve Guest concerns and questions clearly and concisely.
• Anticipate and prevent potential service or product breakdowns.
• Immediately escalate Guest and team questions, concerns, and issues to management.
• Maintain knowledge of catering menu items, their contents, and preparation methods.
• Follow up on catering inquiries and leads to secure future business.
• Stay informed about company marketing and promotional activities.
• Coordinate and attend local events as requested.
• Attend business and networking events as requested to grow catering brand awareness.
• Watch for objects, conditions, or substances that could cause injury to Guests or team members.
• Follow Fogo safety rules and guidelines.
• Perform other reasonable tasks assigned by management.

Benefits

• Medical, dental, and vision insurance for full-time hourly team members, beginning on the first of the month following 60 days of employment.
• Company-paid life insurance and short-term disability, where allowed.
• Voluntary benefits including critical illness, hospital indemnity, accident coverage, permanent life, and pet insurance.
• Part-time team members are offered a Minimum Essential Coverage (MEC) health plan, dental, vision, short-term disability, and life insurance; coverage may start as early as the first of the month following hire.
• Part-time team members may enroll in voluntary benefits including pet insurance, legal coverage, and ID protection.
• Eligible to receive tips.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed