catering

Fogo de Chão • Atlants Cumberland, GA

8h

About The Position

The Catering Specialist coordinates catering orders, including pickups and deliveries, and facilitates activities that enhance the Guest experience at catering events. The role conveys the organization’s gratitude to catering guests and helps preserve and share the festive, hospitable spirit of Southern Brazilian traditions. The specialist guides guests through menu options and pricing, plans orders, coordinates order details with the restaurant team, and executes orders and deliveries accurately and hospitably. The role also supports local and networking events to grow catering brand awareness and trains the Assistant Catering Specialist on Fogo service standards.

Requirements

• Pleasant when dealing with guests and team members, with the ability to perform in demanding situations.
• Physically capable of performing basic duties and able to endure prolonged walking and standing.
• Two years of experience in restaurant, retail, or hospitality customer service.
• Knowledge of Fogo’s menu and mission.
• Ability to frequently lift and/or move up to 30 pounds.
• Ability to physically drive a vehicle.
• Valid driver’s license and current auto insurance.
• Ability to use a personal vehicle for deliveries and offsite events.

Responsibilities

• Guide guests through the catering menu, offerings, and pricing, and lead or assist with menu and order planning.
• Identify and facilitate special delivery requests.
• Coordinate order details with the restaurant team.
• Lead service and schedule catering pickups and deliveries.
• Confirm all catering order details with guests before the event, including menu, pickup or delivery time and type, packaging needs, special requests, and delivery instructions.
• Execute catering orders and deliveries with a high standard of organization and accuracy.
• Provide a hospitable experience throughout the catering and delivery process.
• Train the Assistant Catering Specialist on Fogo service standards.
• Respond to and resolve guest concerns and questions directly and concisely.
• Anticipate and prevent potential service or product breakdowns.
• Escalate guest and team questions, concerns, and issues to management immediately.
• Maintain knowledge of catering menu items, ingredients, and preparation methods.
• Follow up on catering inquiries and leads to secure future business.
• Stay informed about company marketing and promotional activities.
• Coordinate and attend local events as requested.
• Attend business and networking events as requested to grow catering brand awareness.
• Watch for objects, conditions, or substances that might cause injury to guests or team members.
• Follow Fogo safety rules and guidelines.
• Perform reasonable tasks assigned by management.

Benefits

• Medical, dental, and vision insurance are available for full-time hourly team members beginning the first of the month following 60 days of employment.
• Company-paid life insurance and short-term disability are provided where allowed.
• Voluntary benefits include critical illness, hospital indemnity, accident coverage, permanent life, and pet insurance.
• Part-time team members are offered a Minimum Essential Coverage health plan, dental, vision, short-term disability, and life insurance, with coverage potentially beginning the first of the month following hire.
• Part-time team members may enroll in voluntary pet insurance, legal, and ID protection benefits.
• Fixed rate of $10.00, with eligibility to receive tips.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed