catering

Fogo de Chão • Smyrna, GA

2d

About The Position

The Catering Specialist coordinates catering orders, including pickups and deliveries, and facilitates activities that enhance the Guest experience at catering events. The role conveys the organization’s gratitude to catering Guests and preserves and shares the festive, hospitable, and gracious spirit of Southern Brazilian traditions. The position also supports catering business growth through follow-up, local events, and networking activities.

Requirements

• Be pleasant when dealing with Guests and team members and able to perform in demanding situations.
• Be physically capable of performing basic duties.
• Be able to endure prolonged walking and standing.
• Have 2 years of experience in a Restaurant/Retail/Hospitality Customer Service position.
• Be knowledgeable about Fogo’s menu and mission.
• Be able to frequently lift and/or move up to 30 pounds.
• Be physically capable of driving a vehicle.
• Have a valid driver’s license and current auto insurance.
• Be able to use a personal vehicle for deliveries and offsite events.

Responsibilities

• Guide Guests through the catering menu, offerings, and pricing, and assist with menu and order planning.
• Identify and facilitate special delivery requests.
• Coordinate order details with the restaurant team and schedule catering pickups and deliveries.
• Confirm catering order details with Guests before the event, including menu, pickup or delivery time and type, packaging needs, special requests, and delivery instructions.
• Execute catering orders and deliveries with organization and accuracy.
• Provide a hospitable experience throughout the catering and delivery process.
• Train the Assistant Catering Specialist on Fogo service standards.
• Respond to and resolve Guest concerns and questions directly and concisely.
• Anticipate and prevent potential service or product breakdowns.
• Immediately escalate Guest and team questions, concerns, and issues to management.
• Maintain knowledge of catering menu items, their contents, and preparation methods.
• Follow up on catering inquiries and leads to secure future business.
• Stay informed about company marketing and promotional activities.
• Coordinate and attend local events as requested.
• Attend business and networking events as requested to grow catering brand awareness.
• Remain attentive to objects, conditions, or substances that could cause injury to Guests or team members.
• Follow Fogo safety rules and guidelines.
• Perform other reasonable tasks assigned by management.

Benefits

• Medical, dental, and vision insurance for eligible full-time hourly team members, available on the first of the month following 60 days of employment.
• Company-paid life insurance and short-term disability, where allowed.
• Voluntary benefits including critical illness, hospital indemnity, accident coverage, permanent life, and pet insurance.
• Part-time team members are offered a Minimum Essential Coverage health plan, dental, vision, short-term disability, and life insurance.
• Eligible part-time team members may start coverage as early as the first of the month following their hire date.
• Part-time team members may enroll in voluntary pet insurance, legal, and ID protection benefits.
• Fixed rate of $10.00 and eligibility to receive tips.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed