Catering / Special Events Coordinator

ASM Global•New Orleans, LA

3d•Onsite

About The Position

Under the direction of the General Manager and Executive Chef, the Catering / Special Events Coordinator is responsible for accurately servicing all catering food/beverage orders, organizing/maintaining all guest information and assisting all event day operations as needed. This role involves proactively soliciting new business, responding to inquiries, managing budgets, ensuring billing accuracy, and obtaining client feedback. The coordinator must maintain a friendly, positive, and professional demeanor, build relationships, and effectively communicate with the management and culinary teams. Responsibilities also include menu design, event setup/breakdown, and managing payments.

Requirements

Must be at least 18 years old.
Be willing to work hours that vary according to the event schedule.
Able to work at a fast pace.
Organization and effective communication skills required.
Follow and encourage your team to follow all safety policies and procedures, including but not limited to looking for and reporting any unsafe work conditions, and complete company-wide safety training and any additional job specific safety training.
Report all safety incidents (injuries and illnesses) into the company’s risk management system (Origami Risk) on the same day that the safety incident has been reported to you.

Nice To Haves

Excellent verbal and written communication skills to liaise with clients, vendors and team members.

Responsibilities

Accurately service all catering food/beverage orders.
Organize and maintain all guest information.
Assist with all event day operations as needed.
Proactively solicit new business by making daily cold calls, in person sales drops, and engaging in other client prospecting.
Respond to all catering inquiries in a timely manner.
Creatively find ways to stay within the designated budget per event while meeting guests’ needs.
Ensure billing accuracy and conduct bill review with the client prior to processing final invoice.
Obtain feedback from clients following each special event and analyze client satisfaction and organizational performance.
Fulfill opening and closing duties as dictated by management.
Maintain a friendly, positive attitude and a professional demeanor at all times.
Maintain a friendly and accommodating demeanor while building relationships.
Organize and accurately place orders in Toast for all guest orders to ensure proper execution of events.
Effectively communicate with General Manager and the Culinary Team to ensure all applicable information is conveyed.
Proactively upsell food/beverage offerings.
Work as a team with fellow associates and other service departments within the Food Hall.
Perform and successfully complete tasks assigned by management in addition to daily tasks.
Menu design, event set up and break down.
Assisting with event/daily operations as needed.
Ensures all payments are received and responsible for reaching out to guests with outstanding balances.