Catering Service Manager

Loews Hotels & Co•Rosemont, IL

12d•Onsite

About The Position

Loews Hotels & Co is seeking a Catering Service Manager to provide outstanding levels of service in coordination and execution of catering business. This role is responsible for all event details and execution from time of assignment through event dates until final payment processing. Catering Service Manager partners with all hotel operating departments to ensure all related events, guest room stays, and other activities are executed as planned using client specifications and Loews Hotels standards. This team member will consistently achieve an outstanding level of service, exceed client expectations, be an asset to the overall hotel operation, and in turn repeat business to property and to Loews Hotels.

Requirements

College degree in related field
Ability to sit or stand for extended periods
Minimum one year of experience in event execution, sales, or related experience, in full-service hotel environment or minimum two years of experience in guest-facing Customer Service and or hospitality role
Knowledge of hotel operational departments
Must be able to partner effectively with clients, guests, and all levels of hotel staff and management
Must be able to work a flexible schedule, including weekends and
Proficient Microsoft Office Suite
Delphi experience preferred
Diagramming software experience preferred

Responsibilities

Plan, coordinate and service all booked assigned Catering events
Lead client correspondence including facilitating all client communication and introduction to operational and vendor partners
Build client relationships through maintenance of consistent, professional communication and support
Partner with Culinary and F&B Team on customized menu options
Outline all details of events in the form of Banquet Event Orders and other reports to provide timely information to hotel departments regarding set-up, purchasing, and scheduling needs
Communicate all event details, deadlines, and key documents to clients, obtain approvals and ensure client understanding of event planning process
Partner with and advocate for group reservation desk and group credit and billing departments regarding receipt and input of all group reservation and payment needs
Prepare impactful group resumes containing all relevant event information needed for successful operational execution
Distribute accurate and thoroughly detailed Banquet Event Orders and group resumes by established deadlines to appropriate hotel departments
Determine event needs for tastings and other internal or guest facing planning meetings for all assigned groups, then coordinate and lead those meetings
Maintain accuracy of booking information in Delphi, including blocking of space, food & beverage function details, attachment of signed key event support documents
Accurately forecast and report out on group food and beverage spend
Oversee group room block performance, and report out on rooms utilization
Drive incremental banquet food and beverage and room rental revenue to achieve department budget goals
Attend all relevant hotel meetings and presents where appropriate, including department, staff, resume review, and banquet event order meetings
Responsible for soliciting client’s for feedback on Meeting Planner Survey
Other duties as assigned