Catering - Manager

Good Food Holdings Companies•Santa Barbara, CA

1d•$22 - $30•Onsite

About The Position

Bristol Farms is seeking a Catering Manager to join their team. This sales-oriented role requires excellent communication skills, high stamina, and a people-oriented approach to successfully interact with diverse personalities in a warm and friendly manner. The Catering Manager will enjoy customer contact, actively solicit new clients, and build long-term client relationships. Strong communication with other catering personnel is crucial for the success of the Bristol Farms Catering Department. The ideal candidate will embody a spirit of entrepreneurship, mutual respect, and a 'YES!' attitude, seeking solutions to all opportunities.

Requirements

Experience and background as a lead caterer or a manager in other food service industries (hotels, country clubs, gourmet markets, or restaurants).
One-year certificate from college or technical school and a minimum of two years of work-related experience, or an equivalent combination of education and experience.
A valid California Driver License and an excellent driving record.
Ability to read, interpret documents (procedure manuals, safety rules, operating and maintenance instructions) in English.
Ability to write simple correspondence in English.
Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees.
Ability to speak, read, and understand English.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, and volume.
Ability to apply common sense and understanding to carry out instructions furnished in written, oral, or diagram form.
Ability to resolve conflicts in a manner that creates a win-win situation.
Ability to analyze a variety of situations, think through to a solution, and implement the solution.
Regularly required to stand; walk; use hands to finger; handle, or feel objects, tools, or controls; talk or hear; and taste or smell.
Frequently required to reach with hands and arms.
Occasionally required to climb or balance and stoop, kneel, crouch, or crawl.
Must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds.
Specific vision abilities required include close vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Nice To Haves

High stamina
People oriented
Enjoys customer contact
Enjoys soliciting new clients
Enjoys building long term client relationships
Enjoys food
Can create an experience that is beyond the everyday
Positive attitude
Works well in a team environment
Can connect with people
Can reach a level of hospitality that exceeds guests' expectations
Warm, outgoing, authentically amazing
Wants to be inspired, challenged, and proud of where they work
Embodies a spirit of entrepreneurship and mutual respect
Approaches every situation with a YES! attitude
Seeks to find a solution to all opportunities that arise
Models correct behavior and adherence to company policies and procedures
Coordinates menus, table and equipment schematics, rentals, outside staffing, service and chef itinerary, order list, floral, and any other service a customer may require
Plans events in conjunction with customer needs
Provides samples to clients to aid in sales
Promotes all services of the Catering Department
When needed, implements outside events including company donations through participation and/or supervision of the event; or any other duties that may arise
Investigates and resolves food quality and service complaints in such a manner as to assure the customer is happy and will return, despite the complaint
Serves customers with a smile and willing attitude. Assures high sales through establishing relationships with customers to ensure repeat business
Follows the employee handbook at all times, especially on service standards and appearance
At all times, meets and exceeds Bristol Farms standards in food, service, quality, and cleanliness

Responsibilities

Coordinates the activities of all catering workers, including Bristol Farms employees and contract laborers, in order taking, production, delivery, and execution of catered events.
Leads by example, modeling correct behavior and adherence to company policies and procedures.
Compiles lists of prospective customers for sales leads using various sources like newspapers, business directories, Chamber of Commerce meetings, referrals, and company databases to promote Catering Department services.
Travels to call on regular and prospective customers to solicit orders, requiring coordination and approval from the Store Director, and completion of a Business Solicitation form.
Maintains the customer database, ensuring accurate files and proper customer information for all orders, which must be kept filed for one year.
Works with the Corporate Business Services Representative to send Thank You cards and flyers to customers.
Collaborates closely with Catering Coordinators, Production Supervisors, and Drivers to ensure timely delivery and pick-up.
Drives the Catering van to assist with deliveries as needed.
Loads and unloads equipment and food onto and off catering vans.
Assists with kitchen production and deliveries as needed.
Maintains a clean and sanitary work area at all times.
Demonstrates knowledge of authorized cleaning chemicals and their proper usage.
Follows the FIFO rotation system for leftover foods, ensuring proper covering, labeling, dating, and utilization.
Inspects food and food preparation, including temperature checks, to maintain quality and sanitation according to FDA and local health codes.
Follows safety work standards and reports any safety hazards to the Store Director.
Reports on and investigates all accidents occurring in the Catering Department, ensuring compliance with Cal-Osha SB198 rules and regulations.
Works with the Catering Coordinator, Food Service Manager, and Catering Production Supervisor to order food from outside vendors and the in-house Central Kitchen.
Ensures all catering orders are accurately priced at the proper food cost of 30%.
Assures that all custom recipes are approved and accurately priced through the corporate office.
Maintains constant communication between all food service groups (Deli, Restaurant, Catering, and Cheese) to achieve customer satisfaction.
Responsible for the day-to-day training of catering staff in all aspects of their jobs, including equipment use, sales techniques, food preparation, presentation, delivery, record keeping, billing, reporting, personnel issues, and scheduling.
Strictly follows and enforces liquor laws, including verifying identification and ensuring alcohol is served only to individuals aged 21 and over.
Coordinates menus, table and equipment schematics, rentals, outside staffing, service and chef itineraries, order lists, floral arrangements, and other customer-requested services.
Prepares weekly schedules and directs all Catering employees and contract laborers, considering busy and slow times for optimal talent placement (coordinated with Store Director and Food Service Manager).
Plans events in conjunction with customer needs.
Responsible for maintaining food service gross margin.
Responsible for food service labor and cost.
Provides samples to clients to aid in sales.
Promotes all services of the Catering Department.
Implements outside events, including company donations, through participation and/or supervision.
Investigates and resolves food quality and service complaints to ensure customer satisfaction and retention.
Serves customers with a smile and willing attitude, establishing relationships to ensure repeat business and high sales.
Follows the employee handbook regarding service standards and appearance.
Meets and exceeds Bristol Farms standards in food, service, quality, and cleanliness.