Catering Sales Manager

Hilton San Francisco Airport Bayfront•Burlingame, CA

2d•$100,000 - $100,000•Onsite

About The Position

The Catering Sales Manager is responsible for meeting or exceeding booking goals for covers and revenue. This role involves prompt handling of inquiry calls, managing the flow of paperwork, and compiling lists of prospective clients. The manager will solicit new and repeat banquet and meeting business, maintain a client base of key accounts and conventions, and determine client needs regarding space, details, and food and beverage requirements. The position requires making outside sales calls, conducting site inspections, and monitoring competitive facilities to ensure the hotel remains competitive. Evaluating potential business for profitability and overall benefit to the hotel is crucial. The role includes completing the coordination of Catering Sales group functions, preparing Banquet Event Orders and Group Resumes, and reviewing function contracts. Follow-up on bookings and soliciting repeat business are key responsibilities, as is representing the hotel in community and industry events. Providing guest sleeping room accommodation information and checking functions prior to guest arrival, along with personal contact with the client, are also part of the role. Attendance at all required meetings is mandatory.

Requirements

Strong skills required for generating of group proposals and negotiation and issuing of sales contracts.
Ability to communicate effectively with clients, guests and other Team Members.
Thorough knowledge of food and beverage products, proper preparation and presentation of foods and beverage items.
Excellent creative skills to provide innovative set-ups, menus, and functions for groups.
Exceptional detail in follow-up.
Ability to perform job functions with minimal supervision.
Must possess computation skills, math skills, and calculator skills.
Strong knowledge of computer systems to include Microsoft Office.
Proactive sales approach, assertive and fast-paced, driven to succeed.
Must have a minimum 2 years’ experience as a Catering/Event Coordinator, preferably as a Catering/Event Manager.
Must possess a valid Driver's License and a clean driving record.
Must have computer experience in Microsoft Word and Excel in Windows.

Nice To Haves

Bachelor's degree preferred or equivalent combination of education and experience.
Prior experience with the Delphi software preferred.

Responsibilities

Meet or exceed pre-determined booking goals for covers and revenue.
Responsible for prompt handling of inquiry calls and monitoring the efficient flow of paperwork relative to confirming function details to the client.
Compiles lists of prospective clients for use as sales leads based on information from business directories and other sources.
Solicit new and repeat banquet and meeting business.
Maintain client base of key accounts and conventions.
Determine the guest's needs, space availability, meeting details and food and beverage requirements.
Make outside sales calls to obtain business; also utilize site inspections and on-site luncheons to book business.
Monitor pricing, service levels, facilities and function activities at competitive facilities to ensure the Hotel remains in a competitive position.
Evaluate a potential piece of business for profitability and overall benefit to the Hotel.
Complete coordination of the Catering Sales group functions; accurate and timely preparation of detailed Banquet Event Orders and Group Resumes as necessary to ensure a common quality understanding of what the client is to receive in terms of products and services.
Review function contracts prior to distribution to client and hotel staff.
Follow up on bookings and solicit repeat business.
Represent hotel in community affairs and industry related events.
Provide guest sleeping room accommodation information as needed for groups with less than 10 sleeping rooms per night.
Check function prior to guest arrival and make personal contact with client at the time of function with proper introduction of service staff who will handle the event.
Attend all required meetings.