Food Operations Manager 2

Sodexo•San Marcos, CA

19h•Onsite

About The Position

Sodexo at California State University San Marcos (CSUSM) is seeking an exceptional Catering Operations Manager 2 to manage our diverse and vibrant Catering program. You'll lead events from initial inquiry to flawless execution. This role is perfect for someone who thrives in a fast-paced setting, loves building client relationships, and delivers hospitality with excellence! Seeking candidates with high-end full-service catering experience with proven success as a team leader and skilled at growing a Catering program that exceeds service expectations. At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide. Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you’re happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete this form.

Requirements

High volume, high-end catering management experience
A work history demonstrating strong employee engagement leadership skills, as well as previous supervisory experience and the ability to work collaboratively
The ability to manage multiple priorities, a passion for high level customer service and professional communication skills
Expertise in prioritizing tasks and flexibility to take on additional responsibilities as needed
Extensive formal training in catering services, with particular emphasis on customer service, event planning and and event management
Strong focus on food quality and presentation as well as high end catering experience
Previous success managing a university campus account
Strong leadership skills, computer skills, and culinary knowledge
Technical competence in unit financial management, pricing, menu development and training and development of front line hourly employees
Exceptional time management skills
Associate's Degree or equivalent experience
2 years minimum management experience
2 years minimum functional experience in food or culinary services including restaurants, fast food, vending, catering services, institutional services, mall food courts, etc.

Responsibilities

Identify customer needs and expectations
Ensure that Sodexo and customer goals are aligned and met
Educate and develop rapport with clients and promote partnerships
Promote a customer/client centered culture that strives to exceed customer and client needs
Coordinate all unit catering initiatives to drive sales growth and track results
Maintain and improve service level resulting in increased customer satisfaction
Ensure all HACCP standards are followed
Demonstrate resourcefulness and quick responsiveness to client and customer request