Catering Coordinator

Hy-Vee•Cedar Falls, IA

About The Position

The Catering Coordinator manages the customer catering experience, from discussing customer needs and writing detailed orders to coordinating with departments such as the kitchen, bakery, and deli to ensure events are delivered successfully. The role also supports catering sales, pricing, invoicing, bookkeeping, quality control, event organization, and department operations. It requires strong organization, customer service, communication, problem-solving, and team leadership skills in a fast-paced retail and catering environment.

Requirements

High school diploma or equivalent experience.
1 to 3 years of similar or related work experience.
Ability to solve practical problems and work through complex situations with professionalism and good judgment.
Clear, confident communication with customers, team members, and outside vendors in person, by phone, and in writing.
Ability to compose original correspondence and follow technical manuals and guidelines.
Math skills, including working with fractions, decimals, and percentages for pricing and invoicing.
Ability to lead and motivate a team while maintaining high standards and a positive, energetic work environment.
Ability to frequently stand and walk throughout a shift in sales, food service, or delivery areas.
Where applicable, ability to safely use sharp knives and blades for food preparation.
Where applicable, ability to work around heat- and burn-related hazards associated with cooking, baking, or grilling equipment.
Where applicable, ability to operate a delivery vehicle in accordance with applicable DOT standards.
Ability to perform repetitive standing, walking, reaching, and bending associated with order fulfillment, POS transactions, and cleaning and sanitation duties.
Successful completion of a pre-employment drug screen.

Responsibilities

Provide prompt, friendly customer service and make customer interactions positive.
Meet with customers to understand catering needs, write detailed orders, and coordinate with involved departments, including the kitchen, bakery, and deli.
Set and uphold department standards for customer service, employee relations, cleanliness, sanitation, professional appearance, and profitability.
Contact businesses and prospective customers to promote Hy-Vee catering services and develop contracts for exclusive catering events.
Determine pricing, prepare customer bills, extend and post invoices, and oversee department bookkeeping procedures.
Develop and maintain standard catering practices and conduct quality control checks for multi-event catering.
Organize store shows and events, set up displays, and coordinate with the events coordinator for annual events.
Consult with customers about rental companies and recommend equipment purchases with Store Director approval.
Ensure proper product temperatures and storage procedures to maintain freshness and control shrink.
Develop department performance guidelines in the manager's absence and instruct, assign, and coordinate department employees' work.
Attend department manager meetings, obtain baseline pricing, and ensure competitive pricing in the market area.
Understand and troubleshoot equipment and ensure maintenance is performed as needed.
Follow personal hygiene and dress standards, Hy-Vee policies, and store guidelines.
Answer phone calls and return voicemails promptly and professionally.
Report to work as scheduled and work the expected number of hours.