Catering Coordinator

Hy-Vee, Inc.•Austin, MN

13d•$16 - $20

About The Position

The Catering Coordinator manages the full catering experience, from consulting with customers and preparing detailed orders to coordinating with departments such as the kitchen, bakery, and deli to help ensure events run smoothly. The role serves customers planning weddings, holiday gatherings, corporate events, and other celebrations, while promoting Hy-Vee catering services and supporting department operations. This is a fast-paced position in a retail and catering environment.

Requirements

Must be at least 18 years old.
High school diploma or equivalent experience required.
1 to 3 years of similar or related work experience required.
Ability to solve practical problems and handle complex situations with professionalism and good judgment.
Clear and confident communication with customers, team members, and outside vendors in person, by phone, and in writing.
Ability to compose original correspondence and follow technical manuals and guidelines.
Math skills, including fractions, decimals, and percentages, for pricing and invoicing.
Ability to lead and motivate a team while maintaining high standards and a positive, energetic work environment.

Responsibilities

Provide prompt, friendly customer service and build positive customer relationships.
Meet with customers to understand catering needs, prepare detailed orders, and coordinate with involved departments, including the kitchen, bakery, and deli.
Set and uphold department standards for customer service, employee relations, cleanliness, sanitation, professional appearance, and profitability.
Contact businesses and prospective customers to promote Hy-Vee catering services and develop contracts for exclusive catering events.
Determine pricing, prepare customer bills, extend and post invoices, and oversee department bookkeeping procedures.
Develop and maintain standard catering practices and perform quality-control checks for multi-event catering.
Organize store shows and events, set up displays, and coordinate with the events coordinator for annual events.
Consult with customers about rental companies and recommend equipment purchases with Store Director approval.
Ensure proper temperatures and storage procedures are maintained to preserve product freshness and control shrink.
Develop department performance guidelines in the manager's absence and instruct, assign, and coordinate department employees' work.
Attend department manager meetings, obtain baseline pricing, and ensure pricing is competitive in the market area.
Understand and troubleshoot equipment and ensure maintenance is performed as needed.
Follow personal hygiene and dress standards, Hy-Vee policies, and store guidelines.
Answer phone calls and return voicemails promptly and professionally.
Report to work as scheduled and work the expected number of hours.