Catering/Convention Sales Manager

Schulte Hospitality Group•Village of Fairport, NY

12d

About The Position

Woodcliff Hotel and Spa / Schulte Hospitality Group is seeking an energetic, experienced, and hands-on Catering & Convention Sales Manager. The role is responsible for generating hotel catering and convention business, building client relationships, and achieving revenue and sales activity goals. The manager advises clients about hotel facilities and services, negotiates event and room rates and contracts, coordinates solicitation and customer communications, and contributes to business planning and budgeting. The position requires at least three years of hotel or conference catering/sales experience. Work hours must be flexible and may include evenings, weekends, and holidays.

Requirements

Minimum of three years of hotel or conference catering/sales experience.
Ability to communicate effectively verbally and in writing.
Excellent listening and problem-solving skills.
Ability to exceed the expectations of guests and team members.
Negotiating skills.
Strong computer skills.
Flexible work hours that may include evenings, weekends, and holidays.

Nice To Haves

Post-high-school education is preferred.

Responsibilities

Learn the hotel brand and strategy and drive customer loyalty by delivering service excellence throughout each customer experience.
Identify and solicit new accounts through telemarketing, appointments, site tours, cold calls, and inquiries received by email, phone, and in person.
Advise clients on hotel facilities and services when proposing and contacting groups and events.
Build a client base of organizations, associations, and corporate businesses through direct sales efforts to secure hotel business.
Negotiate food and beverage, function space, room rates, and hotel services to meet or exceed hotel revenue goals.
Achieve predetermined revenue and sales activity goals.
Negotiate contracts according to company standards.
Ensure solicitation, closing, and customer communications are completed and documented.
Conduct tours of the hotel and banquet facilities and entertain qualified prospective clients in accordance with company and property policies and procedures.
Respond promptly and accurately to client requests for proposals and information.
Monitor local competitors and compare their operations with the hotel's operation.
Complete daily, weekly, and monthly reports as directed by the DOS/GM.
Participate in quarterly and annual business and marketing plans and assist with the budget process.
Perform other duties as assigned to meet business objectives.

Benefits

Daily Pay, allowing associates to get paid today for work today.
Free telemedicine and virtual mental health care access starting on day one.
Multiple health insurance and life insurance options.
401(k) plan with company match for eligible associates.
Paid parental leave.
Paid time off for eligible associates in accordance with company policy.
Holiday pay.
Pet insurance.
Employee Assistance Program.
Schulte Savings Marketplace discounts on event tickets, electronics, gym memberships, and more.