Catering/Convention Sales Manager

Schulte Companies•Fairport, NY

12d

About The Position

Woodcliff Hotel and Spa / Schulte Hospitality Group is seeking an energetic, experienced, hands-on Catering & Convention Sales Manager. The manager is responsible for generating and securing hotel business through sales efforts, delivering service excellence throughout the customer experience, and meeting or exceeding revenue and sales activity goals. The role involves advising clients about hotel facilities and services, negotiating event and room arrangements, managing client communications and contracts, and supporting hotel business planning. Work hours must be flexible and may include evenings, weekends, and holidays.

Requirements

At least three years of experience in hotel or conference catering/sales.
High school education required; post-high-school education preferred.
Ability to communicate effectively verbally and in writing.
Excellent listening and problem-solving skills.
Ability to exceed the expectations of guests and team members.
Negotiation skills.
Strong computer skills.
Flexible work hours that may include evenings, weekends, and holidays.

Nice To Haves

Post-high-school education.

Responsibilities

Learn the hotel brand and strategy.
Drive customer loyalty and grow account share by delivering service excellence throughout each customer experience.
Identify and solicit new accounts through telemarketing, appointments, site tours, cold calls, and inquiries received by email, phone, or in person.
Advise clients on hotel facilities and services when proposing and contacting groups and events.
Establish a client base of organizations, associations, and corporate businesses through direct sales efforts to secure hotel business.
Negotiate food and beverage, function space, room rates, and hotel services to meet or exceed hotel revenue goals.
Achieve predetermined sales goals for revenue and sales activity.
Negotiate contracts according to company standards.
Complete and document pertinent aspects of solicitation, closing, and customer communications.
Conduct tours of the hotel and banquet facilities and entertain qualified potential clients in accordance with company and property policies and procedures.
Respond promptly and accurately to client requests for proposals and information.
Monitor local competitors and compare their operations with the hotel's operation.
Complete daily, weekly, and monthly reports as directed by the DOS/GM.
Participate in quarterly and annual business and marketing plans and assist with the budget process.
Perform other duties as assigned to meet business objectives.

Benefits

Daily Pay access to get paid today for work completed today.
Free telemedicine and virtual mental health care access for all associates starting day one.
Multiple health insurance options.
Life insurance options.
401(k) plan with company match for eligible associates.
Paid parental leave.
Paid time off for eligible associates in accordance with company policy.
Holiday pay.
Pet insurance.
Employee Assistance Program.
Schulte Savings Marketplace discounts on event tickets, electronics, gym memberships, and more.
Flexible work environment and opportunities for career growth.