Catering and Sales Coordinator

Gun Lake Tribal Gaming•Wayland, MI

1d•Onsite

About The Position

The Catering and Sales Coordinator assists with the sales and organizational aspects of event planning and execution, focusing on delivering exceptional service and achieving revenue goals; and ensuring that each event hosted at the resort reflects the high standards and luxury expected at a AAA Four Diamond property. This individual must be proactive, highly organized, and dedicated to providing outstanding service. This role supports the Catering & Sales Manager and serves as a bridge between the Sales team, clients, and operational staff, ensuring smooth communication and flawless event execution. At Gun Lake Casino Resort, every Team Member is an ambassador, essential to the success of our company and our culture. We expect that all Team Members take personal ownership in ensuring that everything they do is in the best interest of Gun Lake Casino Resort and embody the core values of the Seven Grandfather Teachings: Love, Truth, Respect, Bravery, Honesty, Wisdom, and Humility.

Requirements

Must be 21+ years of age.
Strong Organizational Skills. Ability to manage multiple projects simultaneously and meet tight deadlines.
Strong verbal and written communication skills, with the ability to interact effectively in person or on phone/virtual calls with clients and property staff.
Keen attention to detail, ensuring accuracy in event planning and execution.
Proficiency in using hotel management software, Microsoft Office Suite, and any relevant event management tools.
Demonstrate exceptional guest service skills, with a focus on creating memorable experiences for guests.
Must have or be able to gain ServSafe Food Safety certification and TIPS Alcohol Awareness.
Availability and willingness to work extended hours including nights, weekends, and holidays as business requires.
Willingness to Travel. However rare, candidate must be able to travel for business as needed. This could include occasional travel to trade shows, conferences, and client meetings.
Requires normal, corrective vision range, the ability to see color, and the ability to distinguish letters, numbers, and symbols.
Ability to read, write, and input data into the computer.
Must have the manual dexterity to operate job-related equipment.
Must have the ability to access all properties and areas.
Ability to sit and do work on a computer for long period of time.

Nice To Haves

Associate’s degree or higher in business administration, hotel and restaurant management, or related field is preferred. Experience in lieu of a degree will be considered.
Experience in a sales or event planning role, especially within a hotel or similar environment, preferred.

Responsibilities

Serve as the main point of contact for clients from the initial inquiry through the completion of the event.
Handle client queries, prepare event proposals, and ensure client satisfaction.
Assist in the planning and execution of events, including logistics, venue setup, catering, and AV requirements.
Ensure that all aspects of the event meet or exceed client expectations.
Manage administrative tasks such as filing, preparing contracts, completing banquet event orders (BEOs), and maintaining detailed records of bookings and financial transactions utilizing the hotel management software.
Support the Catering & Sales Manager in meeting the department’s goals.
Assist with outbound calls and follow-ups, proposal preparation, and contract management.
Liaise with vendors and service providers to ensure timely and high-quality delivery of services.
Negotiate terms and manage relationships to secure the best possible outcomes for the property.
Assist with budgeting, invoicing, and payment collection processes.
Ensure accuracy in financial documentation and compliance with property’s policies.
All other duties as assigned.