Sales and Catering Coordinator

Concord Hospitality Enterprises•Jacksonville, FL

About The Position

Support and assist Sales and Catering department in managing and maintaining corporate, group and catering business. This position is designed to provide the highest level of customer satisfaction and support to external clients and internal partners. This positions serves as liaison between the Sales and Catering team members, the Event Management team, and other departments at the hotel.

Requirements

Highest level of customer satisfaction and support to external clients and internal partners.
Serve as a liaison between the Sales and Catering team members, the Event Management team, and other departments at the hotel.
Quick, timely, and professional response to all internal partners and external customers.
Clear and concise communication via all avenues written and verbal.
Excellent time management, self-motivation and proactive planning.
Organizationally savvy with a keen focus on detail.
Ability to track, detail, and communicate with internal partners and external clients about the particulars of each assigned event and group.
Knowledge of hotel’s food and beverage products, pricing, presentation.
Knowledge of the hotel’s function space, audio visual, and any other details related to group and event success.
Familiarity with digital sales systems and conceptual sales processes (i.e. Delphi, CI/TY, PMS, sales call process, etc.).
Understanding of the hotel’s sales strategies (i.e. rates, fees, budgeted goals, etc.).
Ability to prepare for, participate in, and report out at all necessary internal meetings, conference calls, reporting, planning, training, and other communications.
Ability to work in a unified and collaborative way that fosters teamwork.
Entrepreneurial spirit to make the best possible decisions for the hotel.
Ability to attain sales activity goals and individual revenue goals.
Compliance with company’s policies and procedures.

Nice To Haves

Own your career development and be an advocate for training and job opportunities that will allow you to continue to hone and develop your talents, skills, creativity, and personal and professional growth.

Responsibilities

Be one of the first points of contact for incoming sales calls, and respond in a quick, timely, and professional manner to all internal partners and external customers.
Deliver clear and concise communication via all avenues written and verbal that is representative of Concord Hospitality.
Demonstrate excellent time management, self-motivation and proactive planning, and endeavor to be organizationally savvy with a keen focus on detail.
Work diligently to complete assigned tasks and responsibilities (i.e. including but not limited to assisting with or the management of room blocks, select reporting, client notification of key dates such as cut-off or payment schedule deadlines, group resumes, event orders and BEO’s, billing details, and other integral administrative aspects of the booking or execution of groups and events).
Complete or assist with various aspects of pre-event, main event, and post-event details: Track, detail, and communicate with internal partners and external clients about the particulars of each assigned event and group.
Prepare and distribute 10 day packets, change orders, pop-ups, and cancellations to all departments.
As needed, gain knowledge of hotel’s food and beverage products, pricing, presentation, and learn about the hotel’s function space, audio visual, and any other details related to group and event success.
Learn and use digital sales systems and conceptual sales processes (i.e. Delphi, CI/TY, PMS, sales call process, etc.) and understand the hotel’s sales strategies (i.e. rates, fees, budgeted goals, etc.).
Implement these tools and resources in order to accomplish individual and team goals and efficiently complete job duties.
Prepare for, participate in, and report out at all necessary internal meetings, conference calls, reporting, planning, training, and other communications required for this position.
Endeavor to work in a unified and collaborative way -- one that fosters team work -- and embody an entrepreneurial spirit that enables one to make the best possible decisions for hotel and achieve the team’s overall goals.
Own your career development and be an advocate for training and job opportunities that will allow you to continue to hone and develop your talents, skills, creativity, and personal and professional growth.
Consistently attain sales activity goals and individual revenue goals including -- but not limited to -- proactive and reactive calls, tours and appointments required for this position, as outlined by Concord and your supervisor (if applicable).
Carry out any reasonable requests made by Management, and seek to comply with company’s policies and procedures.