Catering and Events Set Up (Full-Time; Varied)

Harrah's Cherokee Casino Resort•Cherokee, NC

1d•Onsite

About The Position

Harrah’s Cherokee Casino Resort is seeking a Catering and Events Set Up professional to join their team. This full-time, non-exempt position is responsible for the prompt and safe set up, installation, operation, and tear down of furniture and equipment associated with any catering, event, or project held on the property. The role requires maintaining the appearance of catering and meeting facilities, ensuring compliance with all company, division, and department policies, health, and safety regulations, including those from the health department and fire marshal. The individual will check function rooms for set-up accuracy according to Banquet Event Orders (BEOs) and department standards, complete daily set-up requirements, and place/break down movable walls as needed. Responsibilities also include maintaining storage facilities for event equipment, communicating to address guest and employee needs, and timely breakdown and removal of all event items. The position involves participating in monthly inventory, contributing to team projects, and handling special assignments to deliver excellent service.

Requirements

High school diploma or GED required
Must demonstrate documented teamwork behaviors and attitudes
Capable of working independently and taking initiative
Neat, professional appearance with excellent personal hygiene
Attention to detail/observant
Willing to learn and be adaptable
Must be able to operate in stressful situations
Must be able to attend to multiple tasks simultaneously
Must be able to lift 50 pounds
Must be able to respond to visual and aural cues
Must be able to read, write, speak, and understand English
Must be able to use an earpiece/headset and other communication methods
Must be able to stoop, bend, reach, kneel, twist and grip items
Must be able to tolerate areas containing varying noise and temperature levels, illumination, vibration, crowds, and air quality, including secondhand smoke

Responsibilities

Maintain the spotless appearance of the catering and meeting facilities, i.e., clearing away debris, vacuuming
Ensure all procedures, policies, health, and safety regulations set forth by the company, division, and department are followed
Ensure areas in the catering facilities are in compliance with the health department and fire marshal regulations and perform other job-related duties, as requested
Check function rooms to ensure all set-ups are in accordance with the Banquet Event Orders (BEOs) and department standards
Complete daily set-up requirements according to departmental procedures and follow diagrams as needed
Place and break down movable walls as required
Maintain all storage facilities of tables, chairs, platforms, dance floors, display equipment, etc.
Communicate to fulfill and address any issues or needs requested by guests and/or other employees
Timely breakdown and removal of all tables, chairs, linens, staging, and equipment and properly stored
Demonstrate high levels of top-box service skills on a consistent basis
Delight our guests with outstanding service
Participate in monthly inventory and counts
Participative member of the team by volunteering and being involved in projects, committees, and task forces by providing input and suggestions
Proactive with incidents and issues, ensuring resolution with employees
Work on special projects as assigned
Other duties as required to deliver excellent service to internal and external customers
Adhere to regulatory, departmental, and company policies/procedures in an ethical manner
Endorse the business objectives, ethics, and values of Caesars Entertainment in accordance with the Code of Commitment and Mission, Vision, and Values