Catering Account Manager

Sifted • Seattle, WA

2d • $90,000 - $95,000 • Onsite

About The Position

Sifted is seeking an energetic, detail-oriented Account Manager to serve as the on-site liaison for one of its largest clients in the NYC area. The role is responsible for launching and managing the entire account and providing a seamless experience across multiple service lines. The Account Manager builds and maintains the client relationship, manages the front-of-house team, keeps spending within budget, and provides regular performance updates.

The position is based in a client's office and commercial kitchen. It requires a reliable vehicle, valid driver's license, auto insurance, and maintaining ServSafe Food Manager certification. Physical requirements include lifting up to 50 lbs and sitting for up to four hours at a time.

Requirements

• Proven experience in account management, client services, or a similar role in the hospitality or food service industry.
• Experience opening corporate dining concepts and creating and implementing processes.
• Strong interpersonal and communication skills, with the ability to quickly build rapport with clients and team members.
• Strong operational follow-through, attention to detail, big-picture thinking, and sound judgment in time-sensitive situations.
• Excellent organizational and multitasking abilities, including managing budgets and operational details.
• Energetic and adaptable, with the ability to thrive in a fast-paced environment.
• Comfort with feedback and eagerness to learn and grow in the role.
• Experience with Google apps (Gmail and Google Drive), Microsoft Office, and Slack.
• Must maintain ServSafe Food Manager certification.
• Reliable vehicle, valid driver's license, and auto insurance.
• Ability to lift up to 50 lbs and sit for up to four hours at a time.

Responsibilities

• Serve as the sole point of contact for the onsite eatery client and foster a long-term relationship through trust and consistent communication.
• Implement and enforce best practices to streamline operations and maintain high service standards.
• Understand and meet client needs and expectations through proactive communication and follow-ups.
• Lead, train, and develop the front-of-house team to deliver service aligned with Sifted’s brand values and client expectations.
• Help standardize and maintain portion sizes.
• Collaborate with the Executive Chef and culinary team to address issues affecting the client experience, conduct quality analysis, and ensure food safety and sanitation compliance.
• Monitor and manage spending to keep account operations within the established budget.
• Prepare regular client reports and performance updates highlighting successes, challenges, and opportunities for improvement.
• Coordinate special events outside lunch, including breakfasts, afternoon snacks, and happy hours; ensure catering orders are clearly distributed and updated for all departments.
• Create and post schedules for hourly front-of-house personnel.
• Assist with management of event equipment, décor, supplies, and storage spaces.
• Ensure menus, ingredients, and allergen information are accurately represented in signage.

Benefits

• Starting compensation of $90,000–$95,000 per year plus a yearly bonus tied to goal achievement.
• Company-sponsored health insurance plans, including a 100% company-paid HDHP, with vision and dental opt-in.
• Unlimited paid time off.
• 10 paid company holidays.
• Paid winter break from December 24 through January 1.
• Monthly cell phone usage reimbursement.
• Free lunch during meal service.
• 100% mileage reimbursement.
• Opportunities to take on larger roles and learn within a fast-growing start-up.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed