Catering Account Manager

Sifted•Seattle, WA

1d•Onsite

About The Position

Sifted is seeking an energetic, detail-oriented Account Manager to serve as the on-site liaison for one of its largest clients in the NYC area. The role is responsible for launching and managing the entire account and ensuring a seamless experience across multiple service lines. The Account Manager builds and maintains the client relationship, manages the front-of-house team, keeps spending within budget, and provides regular performance updates. The role requires a reliable vehicle, valid driver’s license, and auto insurance, and the employee must maintain ServSafe Food Manager certification. The position is based in a client’s office and commercial kitchen. Physical requirements include lifting up to 50 pounds and sitting for up to four hours at a time.

Requirements

Proven experience in account management, client services, or a similar role in hospitality or food service.
Experience opening corporate dining concepts and creating and implementing processes.
Strong interpersonal and communication skills, with the ability to build rapport quickly with clients and team members.
Strong organizational and multitasking abilities, including the ability to manage budgets and operational details simultaneously.
Energetic and adaptable, with the ability to thrive in a fast-paced environment.
Comfort with feedback and eagerness to learn and grow in the role.
Experience with Google apps (Gmail, Google Drive), Microsoft Office, and Slack.
Must maintain ServSafe Food Manager certification.
Reliable vehicle, valid driver’s license, and auto insurance.
Ability to lift up to 50 pounds and sit for up to four hours at a time.

Nice To Haves

Operationally minded, with strong follow-through; able to balance attention to detail with big-picture thinking and decisiveness with patience in time-sensitive situations.

Responsibilities

Serve as the sole point of contact for the onsite eatery client and foster a long-term relationship through trust and consistent communication.
Implement and enforce best practices to streamline operations and maintain high service standards.
Proactively communicate and follow up to ensure the client’s needs and expectations are understood and met.
Lead, train, and develop the front-of-house team to deliver service aligned with Sifted’s brand values and client expectations.
Help standardize and maintain portion sizes.
Work with the Executive Chef and culinary team to address issues affecting the client experience, conduct quality analysis, and ensure food safety and sanitation compliance.
Monitor and manage spending to keep operations within the client account’s established budget.
Prepare regular client reports and performance updates highlighting successes, challenges, and opportunities for improvement.
Coordinate special events outside lunch, including breakfasts, afternoon snacks, and happy hours; ensure catering orders are clearly distributed and updated for all departments.
Create and post schedules for hourly front-of-house personnel.
Assist with management of event equipment, décor, supplies, and storage spaces.
Ensure menus, ingredients, and allergen signage are accurate.

Benefits

Starting compensation of $90,000–$95,000 per year, plus a yearly bonus tied to goal achievement.
Company-sponsored health insurance plans, including a 100% company-paid HDHP.
Vision and dental opt-in.
Unlimited paid time off.
10 paid company holidays.
Paid winter break from December 24 through January 1.
Monthly cell phone usage reimbursement.
Free lunch during meal service.
100% mileage reimbursement.
Opportunities to take on larger roles and learn within a fast-growing start-up.