Category & Brand Experience Associate Manager, Fragrance
About The Position
The Category & Brand Experience Associate Manager, Fragrance serves as the primary education contact for brand partners and merchants and contributes fragrance subject matter expertise to training content. The role develops and supports best-in-class education that builds store-team capability, strengthens selling behaviors, and enhances the client experience in a fast-paced retail environment. The associate manager works with teams supporting Sephora stores and Sephora at Kohl’s. This role contributes to fragrance education content and curriculum, supports the planning and execution of recurring brand programs, and tracks program performance and product exposure. The position is based in San Francisco and follows a hybrid schedule.
Requirements
- 3 to 5+ years of experience in retail or beauty education, applying client service or selling skills.
- Strong verbal and written communication skills, with the ability to tailor messages and communicate needs clearly to diverse audiences.
- Highly organized, able to manage multiple priorities, timelines, and deliverables accurately.
- Collaborative team player who builds strong cross-functional partnerships and works effectively with internal and external stakeholders.
- Creative, practical self-starter who takes initiative, works independently, and brings thoughtful ideas and attention to detail.
- Flexible and resilient, with a deep passion for creating best-in-class experiences and supporting training for varied audiences and skill levels.
Responsibilities
- Contribute fragrance subject matter expertise to education content, including training materials, tips and techniques, videos, digital modules, and facilitated learning experiences.
- Create, collaborate on, and support the design of personalized, relevant content that builds product and fragrance knowledge and supports the client experience.
- Work with the supervisor to identify program and skill gaps and recommend training needs supporting client service, category expertise, and priority brand objectives.
- Coordinate recurring monthly brand programs, including program planning, partner follow-up, stakeholder collaboration, and execution support.
- Partner with cross-functional teams on instructional design, production, and delivery of fragrance education curriculum, identifying and communicating operational risks.
- Maintain tracking tools and records for fragrance, brand, and product exposures; analyze program performance against established KPIs and share recommendations with leadership.
Benefits
- Medical, dental, and vision coverage
- Employer-paid disability and life insurance
- 401(k) with 4% match
- FSA and HSA programs
- Student Debt Retirement plan, with student loan payments qualifying to earn Sephora’s 401(k) match
- PTO, flexibility, and protected leave
- Training, development, and tuition reimbursement
- 30% discount on merchandise and services
- Opportunities for free product or “gratis” and flash sale discounts on LVMH brand products
- Free mental health and financial coaching resources, with 24/7 access to Modern Health and Financial Finesse
- Volunteer and donation matching
- May be eligible to earn bonuses
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
