Open Jobs Category & Brand Experience Associate Manager, Fragrance

Sephora•San Francisco, CA

7d•Hybrid

About The Position

The Category & Brand Experience Associate Manager, Fragrance serves as the primary education contact for brand partners and merchants and contributes fragrance expertise to training content. The role develops and supports best-in-class education that builds store team capability, strengthens selling behaviors, and enhances the client experience in a fast-paced retail environment across Sephora stores and Sephora at Kohl’s. The position contributes to fragrance education materials and experiences, helps identify program and skill gaps, coordinates recurring monthly brand programs, and partners with cross-functional teams on curriculum design, production, and delivery. It also maintains tracking tools for fragrance, brand, and product exposures and analyzes program performance against established KPIs to provide recommendations to leadership.

Requirements

3 to 5+ years of experience in retail or beauty education, applying client service or selling skills.
Strong verbal and written communication skills, including the ability to tailor messages and communicate needs clearly to diverse audiences.
Highly organized, with the ability to manage multiple priorities, timelines, and deliverables accurately.
Collaborative team player able to build strong cross-functional partnerships and work effectively with internal and external stakeholders.
Creative and practical self-starter who takes initiative, works independently, and brings thoughtful ideas and attention to detail.
Flexible and resilient, with a deep passion for creating best-in-class experiences and supporting training for varied audiences and skill levels.

Responsibilities

Contribute fragrance subject matter expertise to education content, including training materials, tips and techniques, videos, digital modules, and facilitated learning experiences.
Create, collaborate on, and support the design of personalized, relevant content that builds product and fragrance knowledge and supports the client experience.
Work with the supervisor to identify program and skill gaps and recommend training needs that support client service, category expertise, and priority brand objectives.
Coordinate recurring monthly brand programs, including program planning, partner follow-up, stakeholder collaboration, and execution support.
Partner with cross-functional teams on instructional design, production, and delivery of fragrance education curriculum, identifying and communicating operational risks.
Maintain tracking tools and records for fragrance, brand, and product exposures.
Analyze program performance against established KPIs and share recommendations with leadership.

Benefits

Medical, dental, and vision coverage.
Employer-paid disability and life insurance.
401(k) with a 4% employer match.
FSA and HSA programs.
Student Debt Retirement plan, with eligible student loan payments qualifying to earn the Sephora 401(k) match.
PTO, flexibility, and protected leave.
Training, development, and tuition reimbursement.
30% discount on merchandise and services, opportunities for free products or gratis, and flash sale discounts on LVMH brand products.
Free mental health and financial coaching resources with 24/7 access to Modern Health and Financial Finesse.
Volunteer and donation matching.
Individuals may also be eligible to earn bonuses.