Catastrophe Business Analyst

AAA•Costa Mesa, CA

13h

About The Position

The Business Analyst is a member of the Catastrophe (CAT) Planning & Logistics Team, supporting organizational readiness and effective response to catastrophe events. The role uses data, mapping technology, analysis, and collaboration to support catastrophe planning, logistics, claims readiness, and response activities. Working with CAT Planning & Logistics, Claims, and internal and external partners, the analyst collects, analyzes, and communicates information to support business decisions, improve processes, strengthen readiness, and coordinate resources and services following disasters. The position supports catastrophe response and logistics plans, claims event coordination and reporting, readiness exercises, and the development and maintenance of plans, playbooks, procedures, process flows, and other documentation. It also contributes to event updates, reports, maps, dashboards, presentations, and other decision-support materials. The analyst helps coordinate resources, equipment, supplies, personnel, and logistics, and supports continuous improvement through after-action reviews, documentation of lessons learned, identification of gaps, and tracking of improvement activities. Occasional travel may be required for readiness exercises, business meetings, training, field operations, or catastrophe response.

Requirements

1–3 years of experience in emergency management, catastrophe planning, disaster response, data analysis, business continuity, logistics, or a related field.
Ability to collect, analyze, interpret, and communicate data to support operational planning and business decision-making.
Experience using mapping, GIS, data visualization, or reporting tools to analyze and communicate geographic and operational information.
Strong analytical and problem-solving skills, including the ability to identify trends, evaluate potential impacts, and translate data into actionable information.
Knowledge of emergency management, disaster preparedness, response, and recovery principles.
Strong organizational skills and attention to detail, with the ability to manage multiple priorities in a dynamic environment.
Excellent verbal and written communication skills, including the ability to communicate complex information clearly to varied audiences.
Interpersonal and collaboration skills for working effectively across business units and with internal and external partners.
Ability to remain flexible and effectively support operations during catastrophe events and other time-sensitive situations.

Nice To Haves

Bachelor’s degree preferred.
Relevant training or certifications in emergency management, GIS, data analytics, business continuity, or disaster recovery.
Experience in the insurance industry, including property, auto, and claims operations.

Responsibilities

Establish collaborative relationships with CAT Planning & Logistics, Claims, and other business partners.
Collect, analyze, organize, and communicate data to support catastrophe planning, readiness, logistics, response, and business decision-making.
Use data, mapping systems, GIS, data visualization, and other analytical tools to assess catastrophe events, geographic impacts, exposures, and operational information relevant to CAT response.
Support the development, implementation, maintenance, and continuous improvement of CAT plans, processes, procedures, reporting, and readiness activities.
Support the coordination, communication, tracking, and reporting of Catastrophe Claims events, providing timely and accurate information to business partners and leadership.
Help develop event updates, reports, maps, dashboards, presentations, and other materials used to communicate event-specific information and support decisions.
Support planning and coordination of CAT readiness exercises and drills to evaluate Claims readiness, identify limitations, and strengthen response capabilities.
Assist with developing and maintaining CAT plans, playbooks, procedures, process flows, and other readiness documentation.
Support coordination of resources, equipment, supplies, personnel, and logistics for catastrophe response with internal and external partners.
Analyze current processes and identify opportunities to improve CAT planning, logistics, reporting, data utilization, and response capabilities.
Organize and conduct meetings, briefings, exercises, and demonstrations; prepare supporting materials, document outcomes, and track action items and commitments.
Collaborate with business and technical teams to identify requirements and support development or enhancement of CAT planning, analysis, logistics, and response tools and solutions.
Support continuous improvement following catastrophe events and readiness exercises through after-action reviews, lessons learned, gap identification, and tracking improvement activities.
Perform assigned CAT planning, analysis, logistics, and project activities to committed effort and dates, and provide support during catastrophe events as needed.

Benefits

Medical, dental, and vision coverage
401(k) savings plan with company match
Pension
Tuition assistance
Floating holidays
PTO for community volunteer programs
Paid parental leave
Wellness programs
Employee discounts on membership, insurance, travel, entertainment, services, and more
Incentive program eligibility for full-time positions based on organization, team, and personal performance