Catastrophe Business Analyst

AAA • Costa Mesa, CA

2d • $86,100 - $115,000

About The Position

The Business Analyst is a member of the Catastrophe (CAT) Planning & Logistics Team and supports organizational readiness and effective response to catastrophe events. The role uses data, mapping technology, analysis, and collaboration to support catastrophe planning, logistics, claims readiness, and response activities. Working with CAT Planning & Logistics, Claims, and internal and external partners, the analyst collects, analyzes, and communicates information to support business decisions, improve processes, strengthen readiness, and help coordinate resources and services following disasters.

The position supports CAT plans, procedures, reporting, readiness exercises, and response logistics. It also helps assess catastrophe events and their geographic and operational impacts using GIS, mapping, data visualization, and other analytical tools. The analyst develops event updates and decision-support materials, coordinates and tracks information related to Catastrophe Claims events, and contributes to after-action reviews and continuous improvement. Support during catastrophe events may be needed. Occasional travel may be required for readiness exercises, meetings, training, field operations, or catastrophe response activities.

Requirements

• 1–3 years of experience in emergency management, catastrophe planning, disaster response, data analysis, business continuity, logistics, or a related field.
• Ability to collect, analyze, interpret, and communicate data to support operational planning and business decision-making.
• Experience using mapping, GIS, data visualization, or reporting tools to analyze and communicate geographic and operational information.
• Strong analytical and problem-solving skills, including the ability to identify trends, evaluate potential impacts, and translate data into actionable information.
• Knowledge of emergency management, disaster preparedness, response, and recovery principles.
• Strong organizational skills and attention to detail, with the ability to manage multiple priorities in a dynamic environment.
• Excellent verbal and written communication skills, including the ability to communicate complex information clearly to varied audiences.
• Interpersonal and collaboration skills for working effectively across business units and with internal and external partners.
• Ability to remain flexible and effectively support operations during catastrophe events and other time-sensitive situations.

Nice To Haves

• Bachelor’s degree preferred.
• Relevant training or certifications in emergency management, GIS, data analytics, business continuity, or disaster recovery preferred.
• Experience in the insurance industry, including property, auto, and claims operations, is a plus but not required.

Responsibilities

• Establish collaborative relationships with CAT Planning & Logistics, Claims, and other business partners.
• Collect, analyze, organize, and communicate data to support catastrophe planning, readiness, logistics, response, and business decision-making.
• Use mapping systems, GIS, data visualization, and other analytical tools to assess catastrophe events, geographic impacts, exposures, and operational information relevant to CAT response.
• Support the development and continuous improvement of CAT plans, processes, procedures, reporting, and readiness activities.
• Support the development, implementation, and maintenance of catastrophe response and logistics plans for short- and long-term organizational readiness.
• Coordinate, communicate, track, and report Catastrophe Claims events, providing timely and accurate information to business partners and leadership.
• Assist in developing event updates, reports, maps, dashboards, presentations, and other materials to communicate event-specific information and support decisions.
• Support the planning and coordination of CAT readiness exercises and drills to evaluate Claims readiness, identify limitations, and strengthen response capabilities.
• Assist with developing and maintaining CAT plans, playbooks, procedures, process flows, and other readiness documentation.
• Support coordination of resources, equipment, supplies, personnel, and logistics for catastrophe response with internal and external partners.
• Analyze current processes and identify opportunities to improve CAT planning, logistics, reporting, data use, and response capabilities.
• Organize and conduct meetings, briefings, exercises, and demonstrations; prepare supporting materials, document outcomes, and track action items and commitments.
• Collaborate with business and technical teams to identify requirements and support development or enhancement of tools and solutions for CAT planning, analysis, logistics, and response.
• Support post-event and post-exercise continuous improvement through after-action reviews, lesson documentation, gap identification, and tracking improvement activities.
• Complete assigned CAT planning, analysis, logistics, and project activities to committed effort and dates, and provide support during catastrophe events as needed.
• Travel occasionally for CAT readiness exercises, business meetings, training, field operations, or catastrophe response activities.

Benefits

• Medical, dental, and vision health coverage.
• 401(k) savings plan with company match and pension.
• Tuition assistance.
• Floating holidays and PTO for community volunteer programs.
• Paid parental leave.
• Wellness programs.
• Employee discounts on membership, insurance, travel, entertainment, services, and more.
• Incentive program eligibility for full-time positions, based on organization, team, and personal performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level