Casualty Claims Representative IV

Georgia Farm Bureau•Macon, GA

5d•Onsite

About The Position

This position is responsible for investigating, evaluating, and negotiating complex automobile claims, including non-injury, serious injury, fatality losses, UM/BI exposures, and out-of-state losses. The role involves determining policy coverages, negotiating equitable settlements in accordance with company guidelines and best practices, and establishing/authorizing reserves and claim payments. The employee will manage numerous claims, maintain a diary system, and engage in settlement negotiations with various parties. Key aspects include multitasking, handling unexpected situations with flexibility, maintaining professional conduct, delivering superior customer service, and assisting other Claims units as needed. Collaboration with the in-house litigation unit and outside defense counsel is expected, as is regular communication with management regarding claim actions. Continuous job development through training and maintaining confidentiality are also crucial.

Requirements

4 year college degree plus 4 years casualty experience with bodily injury adjusting experience; or 8 years of property and casualty with bodily injury adjusting experience
Must be able to read, analyze and interpret procedures, regulations, instructions, manuals and other documents as required.
Excellent telephone, public relations and oral/written communication skills.
Must be able to solve practical problems and deal with a variety of concrete variables.
Ability to interpret a variety of instructions furnished in written, oral, or schedule format.
Must possess basic skills and be proficient or have demonstrated aptitude with computers including experience with Excel, Word, and web based systems.
Must maintain a valid Georgia driver’s license

Nice To Haves

AIC, CPCU or other insurance certification strongly desired.

Responsibilities

Investigate, evaluate, and negotiate complex automobile claims including non-injury, serious injury claims, fatality losses, UMBI exposures, and out of state losses.
Determine proper policy coverages, investigate, evaluate, negotiate and equitably settle all assigned casualty claims in accordance with company guidelines and best claims practices.
Establish and authorize reserve and claim payments and monitor reserves through the life of the file.
Handle numerous claims and maintain a healthy diary system.
Conduct settlement negotiations with claimants, policy holders, and other parties.
Multitask and address unexpected situations while showing flexibility.
Maintain high standards of professional conduct while delivering superior customer service.
Assist other key Claims units in times of need.
Closely work with in house litigation unit as well as outside defense counsel.
Meet with multiple members of management at once to discuss and advise on claim actions in both written and verbal format.
Continue job development through training.
Maintain a high degree of confidentiality.