Claims Assistant - Casualty

MSIG Holdings • Cincinnati, OH

1d

About The Position

MSIG USA is seeking a Claims Assistant to provide administrative and operational support to the Claims team. This role is crucial for ensuring the timely and accurate processing of claim-related documentation, regulatory notices, and correspondence. The Claims Assistant will support compliance across various jurisdictions and contribute to efficient mail, fax, litigation, and communication workflows.

Requirements

• High school diploma required
• 1–3 years of administrative or claims support experience (insurance environment preferred)
• Strong organizational skills and ability to manage jurisdiction-specific deadlines across a multi-state caseload

Nice To Haves

• Associate's or Bachelor's degree preferred
• Knowledge of workers' compensation processes and regulatory requirements across multiple jurisdictions is a plus

Responsibilities

• Prepare and complete all jurisdictionally required benefit notices accurately and within applicable regulatory timeframes.
• Complete all other assigned claim tasks within five (5) business days, or sooner as business needs dictate.
• Ensure benefit notices are completed in time to meet same-day mailing deadlines.
• Verify all documentation includes the language, forms, and attachments required by the applicable jurisdiction.
• Identify and use the appropriate delivery method for claim notices (e.g., mail or email, where permitted by the jurisdiction).
• Assist with processing and tracking documentation related to claim activities.
• Ensure completeness, accuracy, and timely routing of all required forms and supporting materials.
• Pick up, open, date-stamp, and process incoming mail daily.
• Index and route mail to the document management system the same day for assigned adjusters.
• Scan and distribute documents, including medical, translation, copy, and expert invoices to the designated bill-review vendor, and med-legal reports to examiners, managers, and the R&C Manager.
• Manage outgoing mail, including general and certified mail, within established daily deadlines.
• Identify and route undeliverable ("Not Found") mail to the designated escalation inbox the same day.
• Prepare printed documents for mailing, including assembling and applying postage.
• Maintain office equipment readiness (e.g., ensuring copiers are stocked with paper).
• Monitor the fax inbox on a regular schedule and distribute incoming documents to the appropriate adjusters.
• Respond to phone calls and emails by end of day; address after-hours communications promptly at the start of the next business day.
• Manage toll-free/general inquiry calls and direct callers to the appropriate personnel.
• Log all hearing notices (e.g., mediation, trial, lien conference) received via mail into the litigation calendar and litigation log.
• Assist with electronic filing and service processes, including managing new file setups and maintaining recurring diary entries in the claims system until claim closure.
• Participate in litigation committee meetings as scheduled.
• Provide documentation to defense counsel with transmittal letters via the designated secure file-sharing platform.
• Complete tracker forms for non-cashed checks within required timeframes.
• Document communication attempts and escalate issues to examiners and management as appropriate.
• Maintain and submit delay logs (including permanent disability delays, where applicable) to management on a regular schedule.
• Support daily task tracking and ensure timely completion of assigned work.
• Process subpoenas of records through the designated records-request platform.
• Coordinate with vendors and internal stakeholders for document handling and processing.
• Provide phone coverage shared among Claims Assistants.
• Support managers with special projects as assigned.
• Collaborate with adjusters and team members to ensure workflow efficiency and alignment.
• Maintain strong organization and prioritization across high-volume, time-sensitive tasks.

Benefits

• Equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.
• Reasonable accommodations for qualified individuals with disabilities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED