Casualty Senior Claims Manager — Casualty Specialized Claims

Liberty Mutual Insurance•Lake Oswego, OR

23h•$179,000 - $322,000•Hybrid

About The Position

We are seeking a Senior Claims Manager with at least 10+ years of relevant experience to join our Casualty Specialized Claims team. This leadership role is responsible to guide, plan, and lead the strategic direction of the team. You will manage a team of specialized Claims Managers overseeing highly technical, severe-exposure portfolios including Environmental, Employers Liability, Excess, Employment Practices Liability (EPLI), Agent Errors & Omissions (E&O), Coverage B – Personal & Advertising Injury, Employer Benefits Liability, and Emerging Risks.

Requirements

10+ years of commercial specialty claims experience, including significant coverage issues and severe-exposure casualty work, with 5+ years of leadership experience.
A proven track record of managing and developing other claims people-leaders is a plus.
Deep expertise across multiple specialty lines, specifically Environmental, EPLI, Professional Liability (E&O), mass tort litigation/MDL/class action, Umbrella, Excess, and the full range of Coverage B – Personal and Advertising Injury exposures (particularly, defamation, advertising injury/copyright, trade dress, and slogan offenses).
Knowledge of Guidewire Claims System, a plus.
Experience developing, implementing, and refining claim-handling protocols, procedures, and best practices for environmental, mass tort, toxic tort, latent injury, and other complex claim portfolios a plus.
Experience developing, implementing, and refining claim-handling protocols, procedures, escalation practices, and best practices for environmental, mass tort, toxic tort, latent injury, and other complex claim portfolios a plus.
Bachelor's degree required.
Juris Doctor (JD), MBA, CPCU, or RPLU designations are a plus.
Candidates within a 50-mile radius of one of our GRS claims offices (Westborough, MA; Boston, MA; Hoffman Estates, IL; Indianapolis, IN; Lake Oswego, OR; Las Vegas, NV; Chandler, AZ; Plano, TX; Suwanee, GA; or Weatogue, CT) will be expected to be in-office at least twice weekly. This requirement is subject to change.
Bachelors' degree or equivalent training; advanced degrees or certifications preferred
A minimum of 10 years of relevant and progressively more responsible work experience required, including at least 7 years of supervisory experience
At least 7 years claims handling within a technical specialty
Requires advanced knowledge of claims handling concepts, practices, procedures and techniques, including, but not limited to coverage issues, product lines, marketing, computers and product competition within the marketplace
Requires advanced knowledge of a technical specialty
Knowledge of law and insurance regulations in various jurisdictions
The ability to effectively interact with brokers and internal departments is also required
Strong verbal and written communications and organizational skills
Strong negotiation, analytical and decision making skills also required

Nice To Haves

A proven track record of managing and developing other claims people-leaders is a plus.
Knowledge of Guidewire Claims System, a plus.
Experience developing, implementing, and refining claim-handling protocols, procedures, and best practices for environmental, mass tort, toxic tort, latent injury, and other complex claim portfolios a plus.
Experience developing, implementing, and refining claim-handling protocols, procedures, escalation practices, and best practices for environmental, mass tort, toxic tort, latent injury, and other complex claim portfolios a plus.
Juris Doctor (JD), MBA, CPCU, or RPLU designations are a plus.
advanced degrees or certifications preferred

Responsibilities

Set the operational and technical direction of the team while leading, coaching, and developing specialized Claims Managers to drive performance across diverse specialty lines.
Think strategically and broadly about claim trends, team capacity, inventory complexity, and future resource needs, including identifying staffing impacts and recommending proactive solutions to support effective claim handling.
Collaborate effectively with internal partners, legal counsel, underwriting, actuarial, risk control, reinsurance, and other stakeholders to develop coordinated claim strategies.
Present complex claim strategies, risk mitigations, emerging trends, and operational initiatives to key stakeholders, including executive leadership, underwriters, and reinsurers.
Lead strategies to counter legal system abuse, including nuclear verdicts, third-party litigation funding, reptile tactics, and anchoring.
Partner with defense counsel, underwriting, analytics, and other business partners to protect loss-cost integrity and drive disciplined outcomes.
Monitor high-severity exposures and multi-party casualty litigation, using litigation analytics to identify exposures early and track venue trends, adverse-development drivers, and emerging litigation theories.
Maintain a forward-looking view of the changing legal environment and its potential impact on claim outcomes and portfolio performance.
Ensure reserve accuracy and adequacy, set settlement authorities, forecast financial impacts, and manage loss-cost and volatility trends in partnership with actuarial and reinsurance teams.
Oversee panel counsel selection, performance, litigation strategy, and litigation spend.
Demonstrate a broad, enterprise-focused perspective when evaluating emerging trends, portfolio implications, and long-term claim outcomes.
Identify complex issues, evaluate options, and implement practical, effective solutions.
Develop, implement, and refine claim-handling protocols, procedures, escalation frameworks, and best practices for complex casualty, environmental, mass tort, toxic tort, latent injury, and other specialty claim portfolios.
Travel as needed to support business needs, including stakeholder meetings, leadership engagements, litigation activities, and industry events.