Casualty Claims Adjuster, Attorney Represented - Hybrid

Liberty Mutual•Chandler, AZ

18d•Hybrid

About The Position

The Casualty Claims Adjuster, Attorney Represented, investigates, manages, and resolves Bodily Injury claims assigned directly with injured parties, while also providing service to policyholders. Applicants must reside within 50 miles of the Chandler, Arizona, or Scottsdale, Arizona, office. The role starts January 11, 2027. This is a hybrid position. Following initial virtual training, the role requires at least two in-office days per month, with occasional additional office days for special meetings. Several in-office days may be required per month during the first few months after training to support learning and relationship-building. Attendance and active engagement during training are mandatory. The role is part of the Personal Lines Casualty Team. The company describes its culture as focused on continuous improvement, adapting to change, resilience, talent development, and positive contributions. The position offers comprehensive benefits, workplace flexibility, professional development opportunities, and Employee Resource Group opportunities. Compensation depends on factors including skills, experience, education, certifications, and location; the posting does not provide a specific salary range.

Requirements

Strong written and oral communication skills.
Good interpersonal, analytical, investigative, and negotiation skills.
Growth mindset and ability to adapt to change, including new standard work and tools.
Ability to obtain proper licensing as required.
Reside within a 50-mile radius of the Chandler, Arizona, or Scottsdale, Arizona, office.
Reliable attendance and active engagement during mandatory training.

Nice To Haves

Basic knowledge of legal liability, general insurance policy coverage, and State Tort Law.
Liability experience or policy and claims knowledge.
Bachelor’s degree.

Responsibilities

Investigate and evaluate coverage, liability, and damages, and settle Bodily Injury claims directly with injured parties within prescribed authority levels.
Proactively contact injured parties through various means to connect, listen, empathize, and make early settlement offers when appropriate.
Identify potentially suspicious claims and refer them to the Special Investigations Unit (SIU); identify third-party subrogation opportunities.
Communicate with policyholders, witnesses, and claimants to gather claim information; refer tasks to auxiliary resources as needed and advise on the proper course of action.
Send and respond to written, telephone, and SMS text inquiries to pursue claim resolution.
Ensure reserves are adequate.
Protect the security of claims financial processing and information contained in claims files.
Use loss management tools and techniques to support accurate decision-making.
Keep claim files updated with clear documentation of investigation, evaluation, and negotiation status throughout the claim life cycle.