Casual Guest Services Attendant I

City of Yorkton • Yorkton, SK

7d • Onsite

About The Position

This position involves providing friendly and courteous service to guests at the Gallagher Centre. Responsibilities include responding to customer inquiries, distributing information, handling switchboard calls, and staying informed about city events and facility information to ensure effective service. The role also entails managing customer complaints, processing bookings and payments for city facilities, providing information and ticket sales, acting as a call desk for emergencies, and processing admissions, program registrations, and membership sales for recreational programming.

Requirements

• One year related cash handling experience in a customer service environment.
• Knowledge of accepted procedures for handling cash, balancing transactions, and completing revenue collection reports.
• Knowledge of customer service principles and practices.
• Possess computer skills.
• Must possess good interpersonal communications and public relation skills.
• Must possess and maintain RCMP security clearance.
• Ability to work independently with minimum supervision.

Responsibilities

• Provide friendly and courteous service and respond to customer inquiries, as well as distribute information.
• Receive switchboard calls for the Gallagher Centre.
• Keep up-to-date on events in the City and all facilities to ensure effective service.
• Handle customer complaints and forward to appropriate departments.
• Receive bookings for all City facilities (excluding sport fields) and ensure proper information is obtained from customer and that payment is processed.
• Provide information and ticket sales when required.
• Act as a call desk for emergency situations to ensure patrons have a positive experience.
• Process admissions, program registrations and withdrawals, and membership sales for recreational programming.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed