Casino Writer - Casino del Mar

The Condado Collection•San Juan, PR

2d•Onsite

About The Position

Casino del Mar, part of The Condado Collection, is a vibrant hospitality property in Puerto Rico offering non-stop fun, excitement, and sophistication. Located in the open lobby of La Concha Resort, it aims to create memorable experiences for both guests and its workforce. The company emphasizes passionate and authentic hospitality service, believing its team members are key to success.

Requirements

Hospitality oriented
Proven experience in writing, preferably within the casino, gaming, or gambling industry, preferred.
Able to handle difficult situations effectively.
Ability to prioritize and organize a variety of tasks and responsibilities.
Ability to communicate effectively with all Casino employees as well as casino suppliers.
Flexibility to work variable hours, including nights, weekends, and holidays
Fully Bilingual (Spanish/English)

Nice To Haves

Proven experience in writing, preferably within the casino, gaming, or gambling industry

Responsibilities

Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, and thank guests with genuine appreciation.
Process daily cash drop for tables and slots.
Process daily cash deposits.
Post daily journal entries.
Reconcile tickets (TITO) reports.
Must be in compliance with federal requirements regarding Anti-Money Laundering and Anti-Terrorism requirements, CTRC’s, SARC, Specially Designated Nationals and Blocked Persons List, BSA, FTC, OFAC, Privacy of Information Act.
Must comply with all BSA/OFAC and AML policy and procedures as well as PRTC Regulations.
Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to the manager; and complete safety training and certifications.
Develop and maintain positive working relationships with others, support the team to reach common goals.
Follow all company policies and procedures.
Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
Perform other reasonable job duties as requested.