Casino Writer - Casino del Mar

The Condado Collection•San Juan, PR

2d•Onsite

About The Position

The Condado Collection is a collection of hospitality properties in Puerto Rico, ranging from classic and modern luxury hotels to restaurants and entertainment. Casino del Mar offers fun, excitement, and sophistication under one roof. Located in the lobby of La Concha Resort, Casino Del Mar combines its ambiance with high-energy action designed to stimulate all senses. Our goal is to create experiences and inspire journeys not only for our guests but also for our workforce. We are confident that our team members are the key to providing passionate and authentic service. Let's build a collection of memories together!

Requirements

Hospitality-oriented
Proven experience in writing, preferably within the casino, gaming, or betting industry.
Ability to handle difficult situations effectively.
Ability to prioritize and organize a variety of tasks and responsibilities.
Ability to communicate effectively with all casino employees, as well as casino vendors.
Flexibility to work variable schedules, including nights, weekends, and holidays.
Fully bilingual (Spanish/English).

Responsibilities

Welcome and acknowledge all guests according to company standards, anticipate and address guest service needs, and thank guests with sincere appreciation.
The cashier performs a variety of administrative tasks.
Processes daily cash deposit for tables and slot machines.
Processes daily cash deposits.
Records daily entries in the ledger.
Reconciliation of ticket reports (TITO).
Must comply with federal requirements related to the Bank Secrecy Act (BSA), Anti-Money Laundering (AML) Act, and Anti-Terrorism Act (ATF), CTRCs, SARCs, Specially Designated Nationals and Blocked Persons List, BSA, FTC, OFAC, Information Privacy Act.
Must comply with all BSA/OFAC and AML policies and procedures, as well as PRTC regulations.
Follow all company policies and procedures regarding safety and security; report accidents, injuries, and unsafe working conditions to the manager; and complete safety training and certifications.
Develop and maintain positive working relationships with others, support the team to achieve common goals.
Follow all company policies and procedures.
Ensure uniform and personal appearance are clean and professional; maintain the confidentiality of proprietary information; protect company assets.
Perform other reasonable tasks as requested.