Casino Services Agent - Ponca City

Osage Casino•Ponca City, OK

10d

About The Position

The Casino Services Agent distributes money to gaming guests through check cashing and credit card advances, and by converting chips, coins, and gaming tickets into currency. The role also supports Club Osage members and other casino visitors, helps guests through the membership process, explains membership benefits and current promotions and events, and protects company assets while serving the public efficiently and courteously. The position provides guest service and information, handles cash transactions and credit inquiries, balances and reconciles transactions, maintains supporting records and reports, and follows company policies and applicable gaming and financial regulations. Duties may include other related tasks as assigned. The listed duties are illustrative and not all-inclusive.

Requirements

Must be at least 18 years of age.
High school diploma or GED required.
Prior cash-handling experience required.
Previous direct customer-service experience required.
Must pass a pre-employment drug screening and obtain and maintain a gaming license issued by the Osage Nation.
Must maintain a valid driver's license.
Must provide documents showing eligibility to work in the United States.
Ten-key skills required.
Ability to accurately handle various cash transactions and balance a high volume of currency consistently.
Ability to read, write, speak, and understand English; interpret simple documents, work instructions, manuals, labels, and safety warnings; and perform basic mathematical computations.
Basic MS Office skills and basic ability to use personal computers and/or cash registers.
Ability to follow written and verbal instructions, perform assigned tasks under frequent supervision, prepare written documents, and complete reports.
Oral and written communication skills and ability to establish and maintain positive relationships with management, coworkers, guests, and the public; work independently or as part of a team.
Ability to respond to inquiries or complaints from employees, guests, regulatory agencies, and others.
Ability to maintain confidentiality and recognize potential illegal or unsafe situations.
Ability to travel locally or between properties as needed.
Ability to maintain the physical condition and stamina needed for assigned duties.
Ability to perform all essential job functions with or without reasonable accommodation.
Ability to stand, walk, perform repetitive wrist, hand, and finger motions, handle or feel objects, and sit, stoop, kneel, crouch, crawl, reach, and lift above the shoulders as needed.
Ability to lift up to 20 pounds and drag, push, or pull up to 30 pounds.
Normal auditory ability, good verbal communication, and the specified vision abilities: close, distance, color, peripheral vision, depth perception, and adjustment of focus.

Nice To Haves

Gaming, hospitality, or customer-service industry experience preferred.
Intermediate ability to use Excel preferred.
Osage, Native American, and Veteran preference applies to all positions at Osage Casinos.

Responsibilities

Distribute money to gaming guests through check cashing, credit card advances, and conversion of chips, coins, and gaming tickets into currency.
Assist guests with Club Osage membership, explain membership benefits and promotions, sign up eligible guests, and issue Club Osage cards.
Provide courteous service, directions, assistance, and information to internal and external guests; resolve disputes or refer them to a senior supervisor.
Maintain working knowledge of casino facilities and special events to advise guests.
Communicate concerns and information to supervisors, listen to supervisor communications, and share improvement ideas through the chain of command.
Make credit inquiries, perform credit checks, and process new check-cashing applications.
Accurately balance the assigned bank, verify loose coins and strapped currency, and reconcile all computer transactions at the end of each shift.
Maintain supporting cash-receipt documentation and compile information for daily and monthly journal entries.
Complete gaming forms and reports and, when required, prepare detailed daily, weekly, and monthly operating reports.
Maintain a clean player-tracking database and track, verify, and issue guest rewards when appropriate levels of play have been established.
Follow company policies, procedures, core values, and applicable laws and gaming regulations, and maintain working relationships that support regulatory compliance.
Inspect printed-material supplies and notify management when supplies are low.
Protect confidential company information and identify potential illegal or unsafe situations.
Perform other related and compatible duties as assigned.