Casino Services Agent - Skiatook

Osage Casino•Skiatook, OK

About The Position

The Casino Services Agent distributes money to gaming guests through check cashing, credit card advances, conversion of chips and coins, and redemption of gaming tickets for currency. The position supports Club Osage members and casino visitors, promotes guest satisfaction, assists with membership enrollment, and explains membership benefits, promotions, and events. The agent protects company assets while serving the public efficiently and courteously. The listed duties are illustrative and are not all-inclusive.

Requirements

Must be at least 18 years old.
High school diploma or GED.
Prior cash-handling experience.
Previous direct customer service experience.
Pass a pre-employment drug screening and obtain and maintain a gaming license issued by the Osage Nation.
Maintain a valid driver's license.
Provide documents demonstrating eligibility to work in the United States.
Knowledge and experience handling various forms of cash transactions accurately.
Ten-key skills.
Ability to balance a high volume of currency consistently.
Ability to read, write, speak, and understand English; interpret simple documents, work instructions, manuals, labels, and safety warnings; and read company communications and schedules.
Basic mathematical skills, including arithmetic with whole numbers, fractions, and decimals.
Ability to protect confidential company information and follow written and verbal instructions under frequent supervision.
Ability to establish positive relationships with managers, coworkers, guests, and the public, and to work independently or on a team.
Oral and written communication skills, including preparing documents and completing reports.
Basic MS Office skills and basic computer and/or cash-register skills.
Ability to identify potential problems and avoid situations that may be illegal or pose safety hazards.
Ability to respond to inquiries or complaints from employees, guests, regulatory agencies, and others.
Ability to maintain physical condition and stamina appropriate to assigned duties.
Ability to lift up to 20 pounds and drag, push, or pull up to 30 pounds.
Ability to perform the listed physical demands, including standing, walking, repetitive hand and wrist motions, sitting, stooping, kneeling, crouching, crawling, and reaching and lifting above the shoulders.
Normal auditory ability and good verbal communication; vision abilities include close, distance, color, and peripheral vision, depth perception, and adjusting focus.
Osage, Native American, and Veteran preference applies to all positions at Osage Casinos.
Must be able to perform essential job functions with or without reasonable accommodation.

Nice To Haves

Gaming, hospitality, or customer service industry experience is preferred.
Intermediate ability to use Excel is preferred.
Ability to update job knowledge through educational opportunities, expos or conventions, and professional networks.

Responsibilities

Distribute money to gaming guests through check cashing, credit card advances, chip and coin conversion, and gaming ticket redemption.
Support club members and casino visitors, provide courteous guest service, and promote guest satisfaction.
Assist guests with Club Osage membership enrollment and explain membership benefits, promotions, and events.
Keep informed of company communications and share concerns or improvement ideas with supervisors through the chain of command.
Make credit inquiries and perform credit checks and related tasks to process check-cashing applications.
Provide guests with directions, assistance, information, and information about casino facilities and special events.
Resolve guest disputes in accordance with company expectations or refer issues to a senior supervisor.
Maintain effective working relationships with company staff and applicable regulatory agencies.
Follow company values, policies, procedures, applicable laws, and gaming regulations.
Accurately balance assigned funds and maintain accurate departmental records and reports.
Maintain supporting cash receipt documentation and collect information for daily and monthly journal entries.
Maintain a clean player tracking database and inspect printed-material stock, notifying management when supplies are low.
Complete gaming forms and reports and perform other related duties as assigned.
Sign up eligible guests and issue Club Osage cards using a computerized player tracking system.
Track, verify, and issue guest rewards when the appropriate level of play has been established.
Reconcile transactions in the computer at the end of each shift and verify loose coins and strapped currency.
Travel locally or between properties as needed.