Casino Service Representative

Ameristar Casino Hotel Vicksburg • Vicksburg, MS

6d • Onsite

About The Position

The Casino Service Representative supports casino Cage operations by providing courteous and accurate guest service while safeguarding company funds. The role involves redeeming coins and tokens, cashing checks, providing information to guests, and handling sales and redemption of coins and chips through areas such as general cashier, main bank, fill bank, and jackpot/fill window. Team members may work in any functional area of the Cage operations department, including Cage banks.

The position requires adherence to casino and department policies, internal controls, safety rules, guest-service standards, and applicable Federal Currency Transaction Reporting Laws. Representatives maintain accurate paperwork routing, communicate with guests and colleagues across departments, and keep their work area neat, safe, and organized. This is a uniformed role requiring professional appearance. Work may involve adverse conditions, overtime, nights, weekends, and holidays, as well as frequent interaction with intoxicated guests in noisy and smoky casino-floor locations.

Requirements

• Ability to read, communicate, understand, and write English.
• Ability to work with interruptions.
• Ten-key (calculator) skills.
• Good communication and guest-service skills.
• Data-entry and computer skills.
• Mathematical aptitude.
• Ability to stand for a minimum eight-hour shift.
• Ability to lift up to 35 pounds and push or pull a 500-pound cart.
• Ability to work overtime, nights, weekends, and holidays.
• High school diploma; some college classes or a degree are preferred.
• Previous casino Cage or cash-handling experience.

Nice To Haves

• Money-handling skills.
• Organizational skills.
• Some college classes or a degree.

Responsibilities

• Maintain a positive attitude and support Senior Management policies and established department and property guest-service standards.
• Comply with uniformed appearance standards and maintain a neat, clean, and professional appearance.
• Secure and protect company funds and provide accurate, courteous guest service.
• Redeem coins and tokens, cash checks, provide information to guests, and facilitate sales and redemption of coins and chips.
• Maintain proper routing of department paperwork.
• Move and protect company funds, including lifting up to 35 pounds and pushing or pulling a 500-pound cart.
• Communicate with departments, team members, and guests to support positive experiences.
• Perform duties in any Cage operations functional area, including Cage banks, general cashier, main bank, fill bank, and jackpot/fill window.
• Maintain a neat, safe, and organized work area and observe casino safety rules and regulations.
• Apply knowledge of the casino's internal controls, Star Service Standards, and Federal Currency Transaction Reporting Laws as they pertain to casinos.
• Represent the department in designated project and company meetings.
• Perform other duties as assigned.

Benefits

• Wellness programs supporting financial, physical, and mental well-being.
• Day-one medical coverage may be available, depending on position.
• 401(k) matching may be available, depending on position.
• Annual performance bonus may be available, depending on position.
• Paid time off earned according to local policy and increasing with length of employment.
• Career growth and advancement support.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED