Casino Service Manager - Wildfire Casino and Lanes
About The Position
The Casino Service Manager supervises multiple departments and serves as Manager on Duty, directing all casino and gaming operations Team Members. The role oversees the overall operation of casino and gaming areas, provides friendly and efficient service to Guests, implements Title 31 procedures, safeguards Company assets, and follows responsible gaming guidelines. The manager performs duties in accordance with Company standards, policies, and procedures. The position includes supervising, coaching, counseling, disciplining, orienting, training, and evaluating Team Members, while supporting morale through appreciation and recognition. The manager sets schedules and job duties, maintains staffing hours in line with established service standards, manages time effectively with minimal supervision, and informs the immediate supervisor of product shortages and equipment needs.
Requirements
- Two years of management experience.
- Strong communication, leadership, and organizational skills.
- Ability to communicate effectively.
- Ability to manage time effectively with minimum supervision.
- Knowledge of cash handling procedures.
Nice To Haves
- Slots experience preferred.
- Computer skills in Microsoft Excel, Word, and Outlook preferred.
- Prior experience with Point of Sale systems helpful.
Responsibilities
- Supervise multiple departments and serve as Manager on Duty.
- Direct casino and gaming operations Team Members and oversee casino and gaming areas.
- Implement Title 31 procedures, safeguard Company assets, and follow responsible gaming guidelines.
- Provide friendly, efficient service to Guests and follow Company standards, policies, and procedures.
- Supervise, coach, counsel, discipline, orient, train, and evaluate Team Members.
- Support high Team Member morale through support, appreciation, and recognition.
- Set schedules and job duties and maintain Team Member hours for proper staffing under established service standards.
- Inform the immediate supervisor of product shortages and equipment needs.
- Manage time effectively with minimum supervision.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
