Casino Operations Intern (Full Time; Varied Shift)

Harrah's Cherokee Casino Resort•Cherokee, NC

About The Position

The Casino Operations Intern completes an internship program with Harrah’s Cherokee Casino Resort to increase knowledge and understanding of the assigned department. The role includes hands-on training, job shadowing, cross-training in department positions with an emphasis on supervisory work, and participation in assigned training, meetings, and special projects. The intern supports casino floor operations by assisting video gaming device players, monitoring assigned areas, handling transactions and customer concerns, and providing guest service while following regulatory, departmental, and company policies.

Requirements

Enrollment in an accredited college or university, or graduation from one within the previous six months.
Official recommendation from the university.
Working toward a degree in the area of interest for the internship.
Successful completion of the prescreening process.
Proficiency with Windows-based office software, including Microsoft Office, Word, Excel, PowerPoint, and Outlook.
Excellent oral and written communication skills.
Ability to work independently and as a team player.
Ability to handle multiple priorities in a fast-paced environment.
Self-starter who can work without close supervision.
Excellent problem-solving skills.
Neat, professional appearance and excellent personal hygiene.
Ability to read, write, speak, and understand English.

Nice To Haves

GPA of 2.0 or higher.

Responsibilities

Support the business objectives, ethics, and values of Caesars Entertainment in accordance with its Code of Commitment and Mission, Vision and Values.
Communicate effectively with employees at all levels and with casino guests.
Complete hands-on training and job shadowing to understand department functions, staff roles, and interdepartmental relationships.
Develop proficiency in designated areas and cross-train in department positions, with emphasis on the supervisory role.
Observe activity in assigned areas and assist video gaming device players with machine functions and payouts.
Recognize types of video gaming machines, identify major malfunctions, and correct minor malfunctions.
Identify, process, and complete jackpot and CMPO transactions promptly and accurately while providing a high degree of service.
Monitor assigned sections for potential video gaming device cheating methods.
Handle routine customer complaints and incidents, referring situations to supervisory personnel when appropriate.
Stay informed about property events and relay information to players in the assigned area.
Respond promptly to change lights and acknowledge customers immediately.
Use radio etiquette and the radio to expedite service.
Encourage Caesars Rewards participation and sign up customers when possible.
Balance the bank at the end of the shift.
Take initiative to seek or offer help resolving issues involving customers, coworkers, and supervisors.
Demonstrate top box spotlight behavior consistently and look for customers in assigned areas who need assistance.
Inform a supervisor immediately when a guest reports dissatisfaction with a product or service, and invoke the gaming-area service guarantee as needed.
Participate in training opportunities designated by the department manager.
Participate in and lead special projects as assigned.
Attend assigned meetings.
Submit a weekly performance report and program recommendations to the Development Program Supervisor.
Perform other duties as assigned and follow regulatory, departmental, and company policies and procedures ethically.