Casino Operations Intern (Full Time; Varied Shift)

Harrah's Cherokee Casino Resort•Cherokee, NC

About The Position

The Casino Operations Intern completes an internship program with Harrah’s Cherokee Casino Resort to increase knowledge and understanding of the assigned department. The position includes hands-on training, job shadowing, cross-training, and participation in department meetings and projects. Interns learn the department’s primary function, staff roles, and relationships with other departments, with an emphasis on developing supervisory skills. The intern supports casino operations by assisting guests in the assigned area, learning about video gaming devices and their functions, identifying major malfunctions and correcting minor ones, and processing jackpot and CMPO transactions. The role also involves monitoring for potential gaming-device cheating, handling routine customer concerns, responding promptly to service needs, sharing information about property events, and promoting Caesars Rewards. The intern submits weekly performance reports and recommendations to the Development Program Supervisor and follows applicable regulatory, departmental, and company policies.

Requirements

Be enrolled in an accredited college or university, or be a recent graduate (within six months) of an accredited college or university.
Have an official recommendation from the university.
Be working toward a degree in the area of interest for the internship.
Successfully complete the prescreening process.
Demonstrate proficiency with Windows-based office software, including Microsoft Office, Word, Excel, PowerPoint, and Outlook.
Have excellent oral and written communication skills.
Work well independently and as a team player.
Handle multiple priorities in a fast-paced environment.
Be a self-starter who can work without close supervision.
Demonstrate excellent problem-solving skills.
Maintain a neat, professional appearance and excellent personal hygiene.
Read, write, speak, and understand English.
Meet the physical, communication, and environmental demands described for the position, with reasonable accommodations where applicable.

Nice To Haves

A GPA of 2.0 or higher is preferred.

Responsibilities

Endorse Caesars Entertainment’s business objectives, ethics, and values in accordance with its Code of Commitment and Mission, Vision and Values.
Communicate effectively with employees at all levels and with casino guests.
Participate in hands-on department training and job-shadowing opportunities to learn department functions, staff roles, and interdepartmental relationships.
Observe activity in the assigned area and assist video gaming device players with instructions and information about machine functions and payouts.
Learn the various types of video gaming machines, identify major malfunctions, and correct minor malfunctions.
Identify the need for jackpot and CMPO transactions and process them promptly, accurately, and with a high degree of service.
Recognize potential attempts to cheat video gaming devices while monitoring the assigned section.
Handle routine customer complaints and incidents with appropriate discretion, referring situations to supervisory personnel when needed.
Learn about property events and communicate relevant information to players in the assigned area.
Respond to change lights as soon as possible and acknowledge customers immediately.
Use proper radio etiquette and the radio to expedite service.
Encourage Caesars Rewards participation and sign up customers when possible.
Balance the bank at the end of the shift.
Take initiative to seek or offer help in resolving problems involving customers, coworkers, and supervisors.
Demonstrate top box spotlight behavior consistently and look for customers in assigned areas who need attention.
Notify a supervisor immediately when a guest expresses dissatisfaction with a product or service, and invoke the service guarantee in the gaming area as needed.
Participate in training opportunities designated by the department manager.
Participate in and lead special projects as assigned.
Cross-train in department positions, with emphasis on the supervisory role.
Attend assigned meetings.
Submit a weekly performance report and program recommendations to the Development Program Supervisor.
Perform other duties as assigned and follow regulatory, departmental, and company policies and procedures ethically.