HCVR Casino Cocktail Server (Part Time; Varied Shift)
About The Position
The Casino Cocktail Server provides courteous, friendly, prompt beverage service to casino guests and helps create an enjoyable entertainment environment. The role serves guests in assigned areas, follows designated loops and maps, maintains service times under twenty minutes, and communicates information about beverages, pricing, casino facilities, services, promotions, and Caesars Rewards. The server handles beverage orders and payments, maintains a clean assigned area, uses cash and point-of-sale systems, accounts for cash and sales, and monitors guest alcohol consumption. The position requires compliance with applicable liquor laws and company, departmental, and regulatory policies. Special-event work may be required. The job is part-time with varied shifts, including flexible schedules, evenings, weekends, and holidays.
Requirements
- High school diploma or GED.
- Alcohol safety certification is required; the department offers training, and certification must be obtained within thirty days of hire.
- Excellent customer service, interpersonal, and communication skills.
- Willingness to learn and adapt, keen attention to detail, and a professional appearance.
- Proficiency in English.
- Manual dexterity to operate office equipment.
- Ability to stand for 8–10 hours, perform movements such as stooping, bending, and reaching, respond to visual and aural cues, and lift and carry up to 25 pounds.
- Ability to handle fast-paced and stressful environments, make rational decisions under pressure, and tolerate varying noise, temperature, illumination, vibration, crowds, air quality, and secondhand smoke.
- Willingness to work flexible schedules, including evenings, weekends, and holidays, and in diverse environmental conditions.
Nice To Haves
- Six months of prior customer service experience.
- Familiarity with tray service.
Responsibilities
- Work in assigned areas and follow designated service loops and maps while providing fast, friendly, professional beverage service.
- Keep guest service times under twenty minutes.
- Maintain an upbeat manner and build guest relationships by learning guests’ names and beverage preferences.
- Learn and communicate information about the beverage menu, pricing, facilities, services, promotions, and Caesars Rewards.
- Present beverage orders and payments to bartenders in an organized and accurate manner when necessary.
- Work special events as needed.
- Maintain a clean workstation and assigned area by picking up trash, glasses, and litter.
- Use a cash wallet, POS, and Smart Bar system; ring correct amounts, provide correct change, and account for cash, charge, and complimentary sales according to established procedures.
- Maintain the integrity of financial controls and responsibilities.
- Monitor guests’ alcohol consumption and intervene as needed according to guidelines.
- Follow applicable EBCI Tribal ABC Commission and NC ABC Commission liquor laws and all regulatory, departmental, and company policies and procedures.
- Support Caesars Entertainment’s business objectives, ethics, and values in accordance with its Code of Commitment and Mission, Vision, and Values.
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What This Job Offers
Job Type
Part-time
Education Level
High school or GED
