Food and Beverage Cashier/Server - Full time

Mistequa Casino Hotel•Chewelah, WA

About The Position

The Casino Kitchen Cashier/Server provides fast, friendly, and courteous service by taking food and drink orders, serving guests, and monitoring their needs. The role accepts payments, provides change, operates a till, checks orders for accuracy and completeness, keeps supplies stocked, and maintains the beverage center and a clean, orderly dining area and workstation. The Cashier/Server also informs guests about casino promotions, encourages new guests to join the players club, and may occasionally serve alcoholic beverages according to required protocols. The position may also involve working shifts or events at the hotel, maintaining floor security by reporting suspicious activity, keeping departmental records accurate, attending meetings, and supporting compliance with casino policies, internal controls, and applicable laws and regulations. The employee must be prepared to work shifts, weekends, holidays, and special events. All employees are subject to a 90-day orientation period and pre-employment and random drug testing. The casino reserves the right to hire according to its Indian Preference Policy.

Requirements

Must be at least 18 years of age.
Must obtain a food handlers card within 30 days of employment and keep it current.
Must obtain a Class 12 servers permit within 30 days of employment and keep it current.
Must be able to communicate effectively with team members at all levels, guests, and outside contacts.
Must work effectively in a fast-paced environment and move around work areas effectively and efficiently.
Must be able to work periodically under conditions of extreme urgency and increased job stress.
Must be able to work shifts, weekends, holidays, and special events.
Excellent guest service skills.
Ability to work as a team player and independently, and to use good judgment.
Good math skills.
Must be 18 years of age to obtain and maintain a License D with the Spokane Tribal Gaming Commission.
Must comply with applicable local laws and regulations and know the ordinances, regulations, laws, policies, and procedures relating to the department.
Must submit to pre-employment and random post-employment drug testing.

Nice To Haves

High school diploma or GED preferred.
Cash handling experience preferred.

Responsibilities

Provide fast, friendly, and courteous service while taking food and drink orders and serving guests.
Monitor guest needs and maintain a positive, productive attitude with guests and fellow team members.
Present checks, accept payments, give change when necessary, and operate a till.
Learn the menu and accompanying garnishes; check plates for accuracy and completeness before serving.
Keep items stocked and maintain the beverage center.
Stay informed about casino promotions and events, inform guests, and encourage new guests to sign up for the players club.
Occasionally serve alcoholic beverages, assess guests, and follow serving protocols.
Clean the dining area and maintain a clean, orderly workstation; bus tables.
Work shifts and/or events at the hotel when required.
Maintain accurate and thorough departmental records and reports.
Attend regularly scheduled departmental meetings and facilitate the flow of information.
Help maintain floor security by notifying Management and Security of suspicious activity.
Follow applicable regulatory requirements, departmental internal controls, the Team Member Handbook, service standards, and core values.
Complete other duties as assigned.
Help ensure minors do not gamble or loiter in gambling areas, drink alcoholic beverages, or purchase tobacco.
Report illegal activity to Security or appropriate levels of Management.