Casino Host with focus on Table Games

Kansas Crossing Casino LC•Pittsburg, KS

About The Position

The Casino Host, with a focus on Table Games, develops and coordinates programs to attract high-limit players and hosts them to support guest satisfaction and repeat visits. The role involves frequent interaction with high-limit guests, exercising judgment when issuing complimentary items, and growing the hosted-player database through one-on-one guest interactions. The Host works cross-functionally with other departments to develop, implement, and monitor the annual business plan and help achieve revenue and profit goals. The role is expected to model the company mission of providing Hometown Hospitality and delivering Fun, along with its values of Fun, Friendly, and Community. The Host promotes events and offers to hosted guests, coordinates guest arrangements, organizes special functions, and develops new and existing premium players through personalized outreach and player events. The position also maintains accurate records, protects confidential guest information, contributes to department plans and meetings, and supports consistent communication and superior guest service. The role requires compliance with applicable laws, regulations, casino policies, and internal controls. The Team Member must attend required training, obtain required licenses, help prevent minors from accessing gambling areas or restricted products, understand problem-gambling programs, and report suspected wrongdoing, fraud, exceptions, or violations to appropriate management.

Requirements

Must be at least 18 years of age.
Experience in gaming operations.
Ability to interact effectively with the public, staff, and colleagues; be gregarious, results-oriented, and hands-on.
Excellent written and oral communication skills.
Ability to read, analyze, interpret, and comprehend technical procedures, government regulations, business periodicals, instructions, and correspondence; write reports, business correspondence, and procedure manuals; and present information and respond to questions.
Working knowledge of Microsoft Excel and Word.
Attention to detail and accuracy.
Ability to maintain confidential information.
Ability to accurately calculate figures and amounts and perform mathematical functions applicable to business needs.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Ability to use equipment associated with the position, including a computer keyboard.
Ability to interpret and follow written, oral, diagram, and schedule instructions.
Ability to communicate effectively with all levels of Team Members and outside contacts.
Ability to resolve problems and conflicts diplomatically and tactfully.
Flexibility to work all shifts, including holidays, nights, weekends, and overtime as business needs dictate.
Physical mobility, with reasonable accommodations, including the ability to push, pull, carry, and lift up to 25 pounds, and to reach, bend, twist, stoop, stack, crouch, kneel, and balance in varying work areas, including confined spaces.
Ability to attend required training and obtain required license(s).

Nice To Haves

Previous customer service experience is preferred.
A bachelor's degree from a four-year college or university, at least one year of experience in a comparable position, or an equivalent combination of education and experience is preferred.

Responsibilities

Implement strategies and programs to cultivate the market for new and existing high-limit casino guests.
Keep hosted guests informed about property events, promotions, and entertainment through direct mail, social media, telemarketing, and other channels.
Coordinate guest rooms, meals, and show reservations, and assist guests with questions and special requests.
Organize special functions such as parties and tournaments, and participate in telemarketing to invite guests, arrange individual visits, or obtain feedback.
Assist in creating department action plans and goals.
Maintain positive, professional communication with coworkers and support a positive work environment.
Organize and preside over regularly scheduled meetings to facilitate information flow throughout Player Development.
Maintain accurate and thorough records and reports.
Achieve and maintain a high level of guest service and satisfaction for high-end guests.
Attend Marketing meetings and stay informed about upcoming promotions involving Player Development employees.
Achieve revenue goals by developing new and existing high-end play.
Develop premium players by identifying their interests and encouraging return visits through events, personalized notes, follow-up calls, and other outreach.
Maintain strict confidentiality of guest information.
Promote and demonstrate superior customer service in accordance with department and company standards and programs, and role-model the company mission.
Use effective communication tools to provide consistent, accurate, and timely information across shifts.
Perform job duties safely and responsibly and complete other duties assigned by department or company management.
Attend required casino training and obtain required license(s).
Perform duties in compliance with local laws and regulations and understand relevant ordinances, regulations, policies, procedures, and problem-gambling programs.
Take steps to prevent minors from gambling or loitering in gambling areas, consuming alcoholic beverages, or purchasing tobacco.
Consult appropriate individuals and maintain an effective system of written policies, procedures, and internal controls for regulatory compliance.
Investigate exceptions, fraud, and potential violations as appropriate and report them to the appropriate management levels.
Report known acts of wrongdoing by any Team Member.