Casino Host with focus on Table Games

Kansas Crossing Casino LC•Pittsburg, KS

21d

About The Position

The Casino Host develops and coordinates programs to attract high-limit players and hosts guests to support their satisfaction and repeat visits. The role involves frequent interaction with high-limit guests, sound judgment, and decisions about complimentary items. The Casino Host is expected to exemplify the company mission of providing Hometown Hospitality and delivering Fun, support the values of Fun, Friendly and Community, and grow the hosted-player customer database through one-on-one guest interactions. The role works cross-functionally with other departments to develop, implement, and monitor the annual business plan and achieve planned revenue and profits. The position promotes new and existing premium play, coordinates guest accommodations and event participation, maintains accurate records and confidential guest information, and supports consistent communication across shifts. The Casino Host also performs assigned duties safely and in accordance with company standards and applicable laws and regulations. The role requires flexibility to work all shifts, including holidays, nights, weekends, and overtime as business needs dictate.

Requirements

Must be at least 18 years of age.
Experience in gaming operations.
Gregarious, results-oriented, hands-on professional with the ability to interact effectively with the public, staff, and colleagues.
Excellent written and oral communication skills.
Ability to read, analyze, interpret, and comprehend technical procedures, government regulations, business periodicals, instructions, and correspondence or memoranda.
Ability to write reports, business correspondence, and procedure manuals; present information effectively and respond to questions from managers, staff, guests, and the general public.
Working knowledge of Microsoft Excel and Word.
Attention to detail and accuracy.
Ability to maintain confidential information.
Ability to accurately calculate figures and amounts and perform mathematical functions applicable to business needs.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Ability to use equipment associated with the position, including a computer keyboard.
Ability to interpret and follow written, oral, diagrammatic, or scheduled instructions.
Ability to communicate effectively with all levels of team members and outside contacts.
Ability to resolve problems and conflicts diplomatically and tactfully.
Ability to work all shifts, including holidays, nights, weekends, and overtime, as business needs dictate.
Ability to be physically mobile, with reasonable accommodations, and to push, pull, carry, and lift up to 25 pounds; also able to push, pull, reach, bend, twist, stoop, stack, crouch, kneel, and balance in varying work areas, including confined spaces.
Bachelor’s degree from a four-year college or university, or at least one year of experience in a comparable position, or an equivalent combination of education and experience.

Nice To Haves

Previous customer service experience is preferred.
A bachelor’s degree from a four-year college or university, at least one year of experience in a comparable position, or an equivalent combination of education and experience is preferred.

Responsibilities

Implement strategies and programs to cultivate the market for new and existing high-limit casino guests.
Keep hosted guests informed about special events, promotions, entertainment, and other property activities through direct mail, social media, telemarketing, and other methods.
Coordinate guest room, meal, and show reservations and assist guests with questions and special requests.
Organize special functions such as parties and tournaments, participate in telemarketing, invite guests to events and visits, and seek customer-satisfaction feedback.
Assist in creating departmental action plans and goals.
Maintain good communication with co-workers and a positive, professional work environment.
Facilitate information flow throughout the player development area by organizing and presiding over regularly scheduled meetings.
Maintain accurate and thorough records and reports.
Achieve and maintain a high level of guest service and satisfaction for high-end guests.
Attend Marketing meetings to stay informed about upcoming promotions involving Player Development employees.
Develop new and existing high-end play to achieve specific revenue goals.
Develop new premium players by identifying their interests and encouraging return visits through player events, personalized notes, follow-up calls, and other methods.
Maintain strict confidentiality of guest information.
Support, promote, and demonstrate superior customer service in accordance with department and company standards and programs; role-model the company mission.
Communicate consistent, accurate, and timely information across shifts using effective communication tools.
Perform all duties safely and responsibly.
Perform other duties as assigned by department or company management.
Attend required casino training, obtain required licenses, and perform duties in compliance with local laws and regulations.
Take steps to prevent minors from gambling or loitering in gambling areas, drinking alcohol, or purchasing tobacco.
Know applicable ordinances, regulations, laws, policies, procedures, and the Property’s problem-gambling programs.
Consult appropriate individuals and maintain written policies, procedures, and internal controls to support compliance with state regulations and Systems of Internal Controls.
Investigate exceptions, fraud, and potential violations as appropriate and report them to the appropriate levels of management.
Report known wrongdoing by any Team Member.