Cashier

The Kroger Co. • Dearborn, MI

6h • Onsite

About The Position

The Cashier creates an outstanding customer experience through exceptional service and helps maintain a safe, clean environment that encourages customers to return. The role demonstrates the company’s values of respect, honesty, integrity, diversity, inclusion, and safety. Cashiers greet and assist customers, process transactions accurately and efficiently, answer questions about products, and follow company policies and applicable laws. They also help maintain food safety and workplace safety, report problems, and support customers who are minors, individuals with special needs, or older adults.

The company continuously accepts applications for this type of role and contacts applicants when a position becomes available that matches their qualifications and organizational priorities. The position is part of Kroger, a grocery company with nearly 2,800 stores in 35 states operating under 28 names.

Requirements

• Customer service experience.
• Effective communication skills.
• Knowledge of basic math, including counting, addition, and subtraction.
• Ability to work cooperatively in a fast-paced and sometimes stressful environment.
• Ability to manage conflict in a reasonable, nonconfrontational, and cooperative manner.
• Ability to act honestly and with integrity regarding customer and business information.
• Ability to follow directions and seek assistance when necessary.

Nice To Haves

• Prior experience as a Bagger or Courtesy Clerk.
• Customer service experience.

Responsibilities

• Be visible and actively greet, engage with, and assist customers.
• Process customer transactions quickly, accurately, and efficiently through the check lane.
• Operate the Point of Sale (POS) system and process cash, checks, credit and debit cards, SNAP EBT, Offline SNAP EBT, WIC, rain checks, loyalty offers, coupons, and other checkout procedures according to company policy.
• Follow company limits and procedures for cash shortages and overages, and work honestly and effectively to control loss.
• Follow guidelines for restricted-sale items, including alcohol, tobacco, and DVDs.
• Report pricing discrepancies to the Scan Coordinator.
• Follow established policies and procedures for postage stamps, gift cards, and coupons.
• Stay current with current, future, seasonal, and special advertisements.
• Follow food safety regulations and guidelines.
• Comply with safety procedures, identify unsafe conditions, accidents, or issues, and notify store management.
• Inspect equipment as part of preventive maintenance and notify the appropriate department or store manager of items needing repair.
• Help customers feel welcome and appreciated by answering questions about products sold in the department and throughout the store.
• Follow local, state, and federal laws and company guidelines.
• Work cooperatively in a fast-paced and sometimes stressful environment, and manage conflict reasonably and cooperatively.
• Handle customer and business information with honesty and integrity.
• Follow directions and seek assistance when needed to resolve customer and business issues.
• Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
• Perform the essential functions of the position with or without reasonable accommodation.

Benefits

• Healthcare coverage, including medical, dental, vision, and prescription coverage, through company plans or collective bargaining agreement plans.
• Flexible scheduling in full- and part-time roles.
• Paid time off, including holiday and sick pay, based on eligibility and length of service.
• Free counseling through the Employee Assistance Program.
• Free, confidential financial tools and coaching with Goldman Sachs Ayco.
• Associate discounts on purchases, including food, travel, and technology.
• Up to $21,000 in tuition reimbursement over a career through the Continuing Education program.
• Training programs and diverse career pathways.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed