Cashier

Kroger•Kingman, AZ

11d

About The Position

Create an outstanding customer experience through exceptional service and help maintain a safe, clean environment that encourages customers to return. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety of others. Cashiers greet and assist customers, process transactions accurately and efficiently, and follow company procedures for payment methods, restricted-sale items, coupons, and other checkout activities. The role also involves following food safety and safety guidelines, keeping informed about promotions, reporting discrepancies or unsafe conditions, and supporting customers throughout the store.

Requirements

Customer service experience.
Effective communication skills.
Knowledge of basic math, including counting, addition, and subtraction.

Nice To Haves

Prior experience as a Bagger or Courtesy Clerk.
Customer service experience.

Responsibilities

Be visible and actively greet, engage, and assist customers.
Process customer transactions through the check lane quickly, accurately, and efficiently.
Understand and operate the Point of Sale (POS) system and handle cash, checks, credit and debit cards, SNAP EBT, Offline SNAP EBT, WIC, rain checks, loyalty offers, and coupons according to company policy.
Follow company limits and procedures for cash shortages and overages, and work honestly and effectively to control loss.
Follow guidelines for restricted-sale items, including alcohol, tobacco, and DVDs.
Report pricing discrepancies to the Scan Coordinator.
Follow established policies and procedures for postage stamps, gift cards, and coupons.
Stay current with present, future, seasonal, and special ads.
Follow food safety regulations and guidelines.
Comply with safety procedures, identify unsafe conditions, accidents, or issues, and notify store management.
Inspect equipment as part of preventive maintenance and report items needing repair to the appropriate department or store manager.
Answer questions about products sold in the department and throughout the store, helping customers feel welcome, important, and appreciated.
Adhere to local, state, and federal laws and company guidelines.
Work cooperatively in a fast-paced and sometimes stressful environment.
Manage conflict in a reasonable, nonconfrontational, and cooperative manner.
Handle customer and business information honestly and with integrity.
Follow directions and seek assistance when necessary to resolve customer and business issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
Perform the essential functions of the position with or without reasonable accommodation.